IMH is Groupe IMA’s housing assistance and post-claim services entity in France. The company supports insurers and policyholders throughout home incidents, from 24/7 emergency call handling and rapid-response coordination to remote damage assessment, cost estimation and repair-in-kind management through a nationwide network of vetted contractors. IMH also develops digital tools for project estimation and paid home services, coordinates responses to large-scale catastrophes, and connects insurers, beneficiaries and service providers through its accredited partner network. Its work spans housing services across the insurance, construction and logistics sectors.
Clinical Relations Partner - Salt Lake City, Hybrid
Investigate patient grievances, manage care-related risks, and support quality improvement at Intermountain Health. Coach caregivers and strengthen relationships across hospital and clinic settings.
Description
- Investigate patient complaints and grievances involving care quality, harm, potential harm, or poor patient experiences
- Use patient feedback with Clinical Relations Managers to identify opportunities for quality improvement
- Coach frontline caregivers and provide service-recovery resources
- Sustain clinical relationships among patients, families, and care teams
- Follow policy and regulatory requirements for event management
- Support on-site surveys involving complaints and grievances
- Contribute to the Early Communication and Resolution Process for high-harm “no Gap” events
- Identify and manage risk exposure with enterprise legal partners while reducing potential claims
- Support conflict resolution and coordinate communication among stakeholders
- Recognize risks that may affect outcomes
- Work with General Liability on patient property loss or theft cases
- Partner with Compliance to investigate and resolve patient privacy and discrimination concerns
- Coach and shadow caregivers and leaders in hospital and clinic environments
- Lead through influence while coaching and rounding for improvement
Requirements
- Ability to identify process gaps and contribute to improvement initiatives
- Ability to collaborate effectively with a broad range of stakeholders
- Experience managing conflict
- Experience navigating all areas of a patient’s electronic health record
- Bachelor’s degree in a healthcare-related field
- At least three years of clinical experience
- Professional letter-writing proficiency
- Strong verbal and written communication skills
- Relationship management capability
- Process improvement experience
- Complex problem-solving ability
- De-escalation skills
- Consulting experience
- Coaching ability
- Computer literacy
- Ability to communicate verbally frequently and hear and understand spoken information
- Manual dexterity for frequent typing and information retrieval
- Ability to sit or stand for extended periods
- Registered Nurse credential preferred
Benefits
- Benefits package includes programs focused on wellness and healthy, secure, connected, and engaged living
- Remote work requires use of company-provided equipment