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IMH
IMH
501 – 1.000 Angajați
AsigurăriConstrucțiiLogistică
IMH este entitatea Groupe IMA din Franța specializată în asistență pentru locuințe și servicii post-despăgubire. Compania sprijină asigurătorii și asigurații pe tot parcursul gestionării incidentelor la domiciliu, de la preluarea apelurilor de urgență 24 de ore din 24, 7 zile din 7, și coordonarea intervențiilor rapide până la evaluarea de la distanță a daunelor, estimarea costurilor și gestionarea reparațiilor în natură printr-o rețea națională de contractori verificați. IMH dezvoltă, de asemenea, instrumente digitale pentru estimarea proiectelor și servicii pentru locuințe contra cost, coordonează intervențiile în cazul catastrofelor de amploare și conectează asigurătorii, beneficiarii și furnizorii de servicii prin rețeaua sa de parteneri acreditați. Activitatea sa acoperă servicii pentru locuințe în sectoarele asigurărilor, construcțiilor și logisticii.
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Locurile de muncă ale companiei

Clinical Relations Partner - Salt Lake City, Hybrid

Investigate patient grievances, manage care-related risks, and support quality improvement at Intermountain Health. Coach caregivers and strengthen relationships across hospital and clinic settings.

USStatele Unite ale AmericiiUTUtah
37 $ – 59 $ / oră
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de afiliereMarketing afiliat

Descriere

  • Investigate patient complaints and grievances involving care quality, harm, potential harm, or poor patient experiences
  • Use patient feedback with Clinical Relations Managers to identify opportunities for quality improvement
  • Coach frontline caregivers and provide service-recovery resources
  • Sustain clinical relationships among patients, families, and care teams
  • Follow policy and regulatory requirements for event management
  • Support on-site surveys involving complaints and grievances
  • Contribute to the Early Communication and Resolution Process for high-harm “no Gap” events
  • Identify and manage risk exposure with enterprise legal partners while reducing potential claims
  • Support conflict resolution and coordinate communication among stakeholders
  • Recognize risks that may affect outcomes
  • Work with General Liability on patient property loss or theft cases
  • Partner with Compliance to investigate and resolve patient privacy and discrimination concerns
  • Coach and shadow caregivers and leaders in hospital and clinic environments
  • Lead through influence while coaching and rounding for improvement

Cerințe

  • Ability to identify process gaps and contribute to improvement initiatives
  • Ability to collaborate effectively with a broad range of stakeholders
  • Experience managing conflict
  • Experience navigating all areas of a patient’s electronic health record
  • Bachelor’s degree in a healthcare-related field
  • At least three years of clinical experience
  • Professional letter-writing proficiency
  • Strong verbal and written communication skills
  • Relationship management capability
  • Process improvement experience
  • Complex problem-solving ability
  • De-escalation skills
  • Consulting experience
  • Coaching ability
  • Computer literacy
  • Ability to communicate verbally frequently and hear and understand spoken information
  • Manual dexterity for frequent typing and information retrieval
  • Ability to sit or stand for extended periods
  • Registered Nurse credential preferred

Beneficii

  • Benefits package includes programs focused on wellness and healthy, secure, connected, and engaged living
  • Remote work requires use of company-provided equipment

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