IMH yra Prancūzijoje veikiantis „Groupe IMA“ būsto pagalbos ir paslaugų po žalos padalinys. Įmonė padeda draudikams ir draudėjams spręsti su būstu susijusius incidentus – nuo visą parą veikiančio skubiosios pagalbos skambučių priėmimo ir greitojo reagavimo koordinavimo iki nuotolinio žalos vertinimo, išlaidų apskaičiavimo ir remonto darbų organizavimo pasitelkiant visoje šalyje veikiantį patikrintų rangovų tinklą. IMH taip pat kuria skaitmeninius projektų sąmatų ir mokamų namų paslaugų įrankius, koordinuoja veiksmus didelio masto nelaimių atvejais ir per akredituotų partnerių tinklą sujungia draudikus, naudos gavėjus bei paslaugų teikėjus. Įmonė teikia su būstu susijusias paslaugas draudimo, statybos ir logistikos sektoriuose.
Clinical Relations Partner - Salt Lake City, Hybrid
Investigate patient grievances, manage care-related risks, and support quality improvement at Intermountain Health. Coach caregivers and strengthen relationships across hospital and clinic settings.
Aprašymas
- Investigate patient complaints and grievances involving care quality, harm, potential harm, or poor patient experiences
- Use patient feedback with Clinical Relations Managers to identify opportunities for quality improvement
- Coach frontline caregivers and provide service-recovery resources
- Sustain clinical relationships among patients, families, and care teams
- Follow policy and regulatory requirements for event management
- Support on-site surveys involving complaints and grievances
- Contribute to the Early Communication and Resolution Process for high-harm “no Gap” events
- Identify and manage risk exposure with enterprise legal partners while reducing potential claims
- Support conflict resolution and coordinate communication among stakeholders
- Recognize risks that may affect outcomes
- Work with General Liability on patient property loss or theft cases
- Partner with Compliance to investigate and resolve patient privacy and discrimination concerns
- Coach and shadow caregivers and leaders in hospital and clinic environments
- Lead through influence while coaching and rounding for improvement
Reikalavimai
- Ability to identify process gaps and contribute to improvement initiatives
- Ability to collaborate effectively with a broad range of stakeholders
- Experience managing conflict
- Experience navigating all areas of a patient’s electronic health record
- Bachelor’s degree in a healthcare-related field
- At least three years of clinical experience
- Professional letter-writing proficiency
- Strong verbal and written communication skills
- Relationship management capability
- Process improvement experience
- Complex problem-solving ability
- De-escalation skills
- Consulting experience
- Coaching ability
- Computer literacy
- Ability to communicate verbally frequently and hear and understand spoken information
- Manual dexterity for frequent typing and information retrieval
- Ability to sit or stand for extended periods
- Registered Nurse credential preferred
Privalumai
- Benefits package includes programs focused on wellness and healthy, secure, connected, and engaged living
- Remote work requires use of company-provided equipment