IMH
IMH
IMH ir Groupe IMA mājokļu palīdzības un pakalpojumu pēc apdrošināšanas gadījumiem uzņēmums Francijā. Uzņēmums atbalsta apdrošinātājus un apdrošinājuma ņēmējus visā ar mājokļu negadījumiem saistītajā procesā — no palīdzības zvanu apkalpošanas visu diennakti un ātras reaģēšanas koordinēšanas līdz attālinātai bojājumu novērtēšanai, izmaksu aprēķiniem un remonta darbu organizēšanai, izmantojot visā valstī izveidotu pārbaudītu darbuzņēmēju tīklu. IMH izstrādā arī digitālus rīkus projektu izmaksu aprēķināšanai un maksas mājokļu pakalpojumiem, koordinē reaģēšanu plaša mēroga katastrofu gadījumos un ar akreditēto partneru tīkla palīdzību savieno apdrošinātājus, labuma guvējus un pakalpojumu sniedzējus. Uzņēmuma darbība aptver mājokļu pakalpojumus apdrošināšanas, būvniecības un loģistikas nozarēs.

Clinical Relations Partner - Salt Lake City, Hybrid

Investigate patient grievances, manage care-related risks, and support quality improvement at Intermountain Health. Coach caregivers and strengthen relationships across hospital and clinic settings.

Apraksts

  • Investigate patient complaints and grievances involving care quality, harm, potential harm, or poor patient experiences
  • Use patient feedback with Clinical Relations Managers to identify opportunities for quality improvement
  • Coach frontline caregivers and provide service-recovery resources
  • Sustain clinical relationships among patients, families, and care teams
  • Follow policy and regulatory requirements for event management
  • Support on-site surveys involving complaints and grievances
  • Contribute to the Early Communication and Resolution Process for high-harm “no Gap” events
  • Identify and manage risk exposure with enterprise legal partners while reducing potential claims
  • Support conflict resolution and coordinate communication among stakeholders
  • Recognize risks that may affect outcomes
  • Work with General Liability on patient property loss or theft cases
  • Partner with Compliance to investigate and resolve patient privacy and discrimination concerns
  • Coach and shadow caregivers and leaders in hospital and clinic environments
  • Lead through influence while coaching and rounding for improvement

Prasības

  • Ability to identify process gaps and contribute to improvement initiatives
  • Ability to collaborate effectively with a broad range of stakeholders
  • Experience managing conflict
  • Experience navigating all areas of a patient’s electronic health record
  • Bachelor’s degree in a healthcare-related field
  • At least three years of clinical experience
  • Professional letter-writing proficiency
  • Strong verbal and written communication skills
  • Relationship management capability
  • Process improvement experience
  • Complex problem-solving ability
  • De-escalation skills
  • Consulting experience
  • Coaching ability
  • Computer literacy
  • Ability to communicate verbally frequently and hear and understand spoken information
  • Manual dexterity for frequent typing and information retrieval
  • Ability to sit or stand for extended periods
  • Registered Nurse credential preferred

Priekšrocības

  • Benefits package includes programs focused on wellness and healthy, secure, connected, and engaged living
  • Remote work requires use of company-provided equipment

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