Alan
Alan
Alan ir digitālās veselības apdrošināšanas uzņēmums, kura mērķis ir padarīt veselības aprūpes segumu vieglāk saprotamu un pārvaldāmu. Tā pilnībā digitālā platforma apvieno pārskatāmu cenu noteikšanu, vienkāršotu administrēšanu, atsaucīgu klientu apkalpošanu un ātru atlīdzību apstrādi klientiem un administratoriem. Apkalpojot vairāk nekā 650 000 klientu, Alan apvieno profilakses, apdrošinātāja un aprūpes sniedzēja lomas, plašākā mērķī padarot veselības apdrošināšanu vienkāršāku un pieejamāku. Uzņēmums arī strādā pie sava modeļa paplašināšanas starptautiskā mērogā, tostarp paplašināšanās Kanādā.

Senior Full-Stack Software Engineer, AI Resolution

Build LLM-powered agents that resolve healthcare and insurance questions for Alan members. Improve automated support across claims, coverage, and real-time voice conversations.

Apraksts

  • Develop LLM agents that interpret member needs and act using contract, claim, and history data
  • Create tools and retrieval pipelines that give AI agents relevant context
  • Connect agents through conversation handoffs, shared context, and capability calls
  • Extend automated support to new channels, starting with AI phone and live voice support
  • Create datasets, automated evaluations, and quality monitoring systems
  • Track and improve resolution rates, answer quality, and member satisfaction in production
  • Refine prompts, models, and system architecture
  • Work with care specialists and product teams to find issues AI can resolve end to end
  • Help shape product direction, mentor engineers, and lead technical work
  • Develop infrastructure, interfaces, and applications for members, health professionals, and internal teams

Prasības

  • Bring at least five years of experience building scalable software systems
  • Have strong backend experience; Python experience is a plus
  • Have hands-on experience building LLM products, including agents, tool calling, RAG, prompt engineering, and evaluation; production experience is preferred
  • Be able to assess AI system quality and improve it
  • Be interested in healthcare technology
  • Understand how insurance affects access to care
  • Show curiosity and strong potential
  • Be legally eligible to work in France, Belgium, or Spain
  • Be based in or willing to relocate to France, Spain, or Belgium
  • Be willing to learn React, Python/Flask, and PostgreSQL, Alan's engineering stack; prior familiarity is not required

Priekšrocības

  • Work in a stimulating environment with perks aimed at supporting employee wellbeing and effectiveness
  • Enjoy remote work flexibility
  • Take part in opportunities for in-person collaboration
  • Join an innovative workplace with a strong culture
  • Work with daily deployments and distributed ownership
  • Engage directly with the product and take ownership of work
  • Access mentorship and opportunities for professional growth

Saistītās vakances

NBT Bank

Loan Accounting Supervisor at NBT Bank — Norwich, NY

NBT Bank

Lead NBT Bank’s loan accounting operations, reporting, controls, and projects. Guide accounting staff supporting selected locations in New York and Pennsylvania.

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