Alan
Alan
Alan एक डिजिटल स्वास्थ्य बीमा कंपनी है, जिसका उद्देश्य स्वास्थ्य कवरेज को समझना और प्रबंधित करना आसान बनाना है। इसका 100% डिजिटल प्लेटफ़ॉर्म पारदर्शी मूल्य निर्धारण, सरल प्रशासन, तुरंत सहायता देने वाली ग्राहक सेवा और सदस्यों व प्रशासकों के लिए तेज़ प्रतिपूर्ति प्रक्रिया को एक साथ लाता है। 650,000 से अधिक सदस्यों की सेवा करते हुए, Alan रोकथामकर्ता, बीमाकर्ता और देखभालकर्ता—तीनों की भूमिकाओं को जोड़ता है और स्वास्थ्य बीमा को अधिक सरल और सुलभ बनाने के व्यापक लक्ष्य पर काम करता है। कंपनी अपने मॉडल का अंतरराष्ट्रीय स्तर पर विस्तार करने के लिए भी प्रयासरत है, जिसमें कनाडा में विस्तार शामिल है।

Senior Full-Stack Software Engineer, AI Resolution

Build LLM-powered agents that resolve healthcare and insurance questions for Alan members. Improve automated support across claims, coverage, and real-time voice conversations.

विवरण

  • Develop LLM agents that interpret member needs and act using contract, claim, and history data
  • Create tools and retrieval pipelines that give AI agents relevant context
  • Connect agents through conversation handoffs, shared context, and capability calls
  • Extend automated support to new channels, starting with AI phone and live voice support
  • Create datasets, automated evaluations, and quality monitoring systems
  • Track and improve resolution rates, answer quality, and member satisfaction in production
  • Refine prompts, models, and system architecture
  • Work with care specialists and product teams to find issues AI can resolve end to end
  • Help shape product direction, mentor engineers, and lead technical work
  • Develop infrastructure, interfaces, and applications for members, health professionals, and internal teams

आवश्यकताएँ

  • Bring at least five years of experience building scalable software systems
  • Have strong backend experience; Python experience is a plus
  • Have hands-on experience building LLM products, including agents, tool calling, RAG, prompt engineering, and evaluation; production experience is preferred
  • Be able to assess AI system quality and improve it
  • Be interested in healthcare technology
  • Understand how insurance affects access to care
  • Show curiosity and strong potential
  • Be legally eligible to work in France, Belgium, or Spain
  • Be based in or willing to relocate to France, Spain, or Belgium
  • Be willing to learn React, Python/Flask, and PostgreSQL, Alan's engineering stack; prior familiarity is not required

लाभ

  • Work in a stimulating environment with perks aimed at supporting employee wellbeing and effectiveness
  • Enjoy remote work flexibility
  • Take part in opportunities for in-person collaboration
  • Join an innovative workplace with a strong culture
  • Work with daily deployments and distributed ownership
  • Engage directly with the product and take ownership of work
  • Access mentorship and opportunities for professional growth

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