Alan
Alan
Alan — медициналық сақтандыруды түсінуді және басқаруды жеңілдетуге бағытталған цифрлық денсаулық сақтау сақтандыру компаниясы. Оның толықтай цифрлық платформасы сақтандырылған тұлғалар мен әкімшілер үшін ашық баға белгілеуді, оңтайландырылған әкімшілендіруді, жедел клиенттерге қызмет көрсетуді және өтемақыны жылдам өңдеуді біріктіреді. 650 000-нан астам мүшеге қызмет көрсететін Alan профилактикамен айналысатын ұйым, сақтандырушы және қамқорлық көрсетуші рөлдерін ұштастырып, медициналық сақтандыруды қарапайым әрі қолжетімді етуді көздейді. Компания Канадаға кеңеюді қоса алғанда, өз моделін халықаралық деңгейде дамыту жұмыстарын да жүргізіп жатыр.

Senior Full-Stack Software Engineer, AI Resolution

Build LLM-powered agents that resolve healthcare and insurance questions for Alan members. Improve automated support across claims, coverage, and real-time voice conversations.

Сипаттама

  • Develop LLM agents that interpret member needs and act using contract, claim, and history data
  • Create tools and retrieval pipelines that give AI agents relevant context
  • Connect agents through conversation handoffs, shared context, and capability calls
  • Extend automated support to new channels, starting with AI phone and live voice support
  • Create datasets, automated evaluations, and quality monitoring systems
  • Track and improve resolution rates, answer quality, and member satisfaction in production
  • Refine prompts, models, and system architecture
  • Work with care specialists and product teams to find issues AI can resolve end to end
  • Help shape product direction, mentor engineers, and lead technical work
  • Develop infrastructure, interfaces, and applications for members, health professionals, and internal teams

Талаптар

  • Bring at least five years of experience building scalable software systems
  • Have strong backend experience; Python experience is a plus
  • Have hands-on experience building LLM products, including agents, tool calling, RAG, prompt engineering, and evaluation; production experience is preferred
  • Be able to assess AI system quality and improve it
  • Be interested in healthcare technology
  • Understand how insurance affects access to care
  • Show curiosity and strong potential
  • Be legally eligible to work in France, Belgium, or Spain
  • Be based in or willing to relocate to France, Spain, or Belgium
  • Be willing to learn React, Python/Flask, and PostgreSQL, Alan's engineering stack; prior familiarity is not required

Артықшылықтар

  • Work in a stimulating environment with perks aimed at supporting employee wellbeing and effectiveness
  • Enjoy remote work flexibility
  • Take part in opportunities for in-person collaboration
  • Join an innovative workplace with a strong culture
  • Work with daily deployments and distributed ownership
  • Engage directly with the product and take ownership of work
  • Access mentorship and opportunities for professional growth

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