Alan
Alan
„Alan“ yra skaitmeninio sveikatos draudimo bendrovė, siekianti, kad sveikatos priežiūros draudimą būtų lengviau suprasti ir valdyti. Jos visiškai skaitmeninė platforma apjungia skaidrią kainodarą, supaprastintą administravimą, operatyvų klientų aptarnavimą ir greitą kompensacijų apdorojimą nariams bei administratoriams. Daugiau nei 650 000 narių aptarnaujanti „Alan“ sujungia prevencijos, draudimo ir globos funkcijas, siekdama, kad sveikatos draudimas būtų paprastesnis ir prieinamesnis. Bendrovė taip pat siekia išplėsti savo modelį tarptautiniu mastu, įskaitant plėtrą į Kanadą.

Senior Full-Stack Software Engineer, AI Resolution

Build LLM-powered agents that resolve healthcare and insurance questions for Alan members. Improve automated support across claims, coverage, and real-time voice conversations.

Aprašymas

  • Develop LLM agents that interpret member needs and act using contract, claim, and history data
  • Create tools and retrieval pipelines that give AI agents relevant context
  • Connect agents through conversation handoffs, shared context, and capability calls
  • Extend automated support to new channels, starting with AI phone and live voice support
  • Create datasets, automated evaluations, and quality monitoring systems
  • Track and improve resolution rates, answer quality, and member satisfaction in production
  • Refine prompts, models, and system architecture
  • Work with care specialists and product teams to find issues AI can resolve end to end
  • Help shape product direction, mentor engineers, and lead technical work
  • Develop infrastructure, interfaces, and applications for members, health professionals, and internal teams

Reikalavimai

  • Bring at least five years of experience building scalable software systems
  • Have strong backend experience; Python experience is a plus
  • Have hands-on experience building LLM products, including agents, tool calling, RAG, prompt engineering, and evaluation; production experience is preferred
  • Be able to assess AI system quality and improve it
  • Be interested in healthcare technology
  • Understand how insurance affects access to care
  • Show curiosity and strong potential
  • Be legally eligible to work in France, Belgium, or Spain
  • Be based in or willing to relocate to France, Spain, or Belgium
  • Be willing to learn React, Python/Flask, and PostgreSQL, Alan's engineering stack; prior familiarity is not required

Privalumai

  • Work in a stimulating environment with perks aimed at supporting employee wellbeing and effectiveness
  • Enjoy remote work flexibility
  • Take part in opportunities for in-person collaboration
  • Join an innovative workplace with a strong culture
  • Work with daily deployments and distributed ownership
  • Engage directly with the product and take ownership of work
  • Access mentorship and opportunities for professional growth

Susiję darbai

Verily

Customer Success Manager, Clinical Research Sites

Verily

Manage customer relationships, product adoption, retention, and renewals for Verily’s clinical trial management platform. Support healthcare and clinical research customers remotely across the United States.

Atidaryti
CargoSprint

Customer Success Representative – CargoSprint Platform

CargoSprint

Support CargoSprint’s digital cargo platform and VIP customers by resolving production issues and coordinating with engineering teams. Use customer insights and performance data to improve cargo systems, service processes, and client relationships.

Atidaryti