Alan is a digital health insurance company focused on making healthcare coverage easier to understand and manage. Its 100% digital platform brings together transparent pricing, streamlined administration, responsive customer care, and fast reimbursement processing for members and administrators. Serving more than 650,000 members, Alan combines the roles of preventer, insurer, and caregiver, with the broader aim of making health insurance simpler and more accessible. The company is also working to extend its model internationally, including expansion into Canada.
Senior Full-Stack Software Engineer, AI Resolution
Build LLM-powered agents that resolve healthcare and insurance questions for Alan members. Improve automated support across claims, coverage, and real-time voice conversations.
Description
- Develop LLM agents that interpret member needs and act using contract, claim, and history data
- Create tools and retrieval pipelines that give AI agents relevant context
- Connect agents through conversation handoffs, shared context, and capability calls
- Extend automated support to new channels, starting with AI phone and live voice support
- Create datasets, automated evaluations, and quality monitoring systems
- Track and improve resolution rates, answer quality, and member satisfaction in production
- Refine prompts, models, and system architecture
- Work with care specialists and product teams to find issues AI can resolve end to end
- Help shape product direction, mentor engineers, and lead technical work
- Develop infrastructure, interfaces, and applications for members, health professionals, and internal teams
Requirements
- Bring at least five years of experience building scalable software systems
- Have strong backend experience; Python experience is a plus
- Have hands-on experience building LLM products, including agents, tool calling, RAG, prompt engineering, and evaluation; production experience is preferred
- Be able to assess AI system quality and improve it
- Be interested in healthcare technology
- Understand how insurance affects access to care
- Show curiosity and strong potential
- Be legally eligible to work in France, Belgium, or Spain
- Be based in or willing to relocate to France, Spain, or Belgium
- Be willing to learn React, Python/Flask, and PostgreSQL, Alan's engineering stack; prior familiarity is not required
Benefits
- Work in a stimulating environment with perks aimed at supporting employee wellbeing and effectiveness
- Enjoy remote work flexibility
- Take part in opportunities for in-person collaboration
- Join an innovative workplace with a strong culture
- Work with daily deployments and distributed ownership
- Engage directly with the product and take ownership of work
- Access mentorship and opportunities for professional growth