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Care Team Representative – Memphis, TN (Hybrid)
Support claims callers for Sedgwick’s insurance services through empathetic intake, customer education, accurate documentation, and issue resolution across multiple client accounts.
विवरण
- Deliver empathetic service to callers about claims across multiple lines of business
- Help move claims forward and record thorough notes for every call
- Resolve issues through one-call ownership and route matters to the appropriate escalation channel when needed
- Serve as the main contact for callers from multiple client accounts in a shared-services setting
- Answer questions and troubleshoot claims applications and servicing processes
- Complete claim intake and end-to-end customer support in line with regulatory, company, and client requirements
- Explain claim documentation, filing and processing timelines, payment details, and claim status
- Explain client requirements and benefit plans to claimants and callers
- Enter spoken and written claim details accurately into the designated system
- Route callers to the appropriate contacts or escalate cases to specialists or management
- Work assigned scheduled hours
- Handle additional duties as assigned
आवश्यकताएँ
- High school diploma or GED is required
- At least one year of customer service experience, or an equivalent combination of education and experience, is required
- Inbound call center experience is preferred
- Strong verbal and written communication skills
- Proficiency with PCs, Microsoft Office products, and the Windows environment
- Ability to meet minimum typing requirements
- Strong organizational ability
- Effective interpersonal skills
- Ability to manage multiple tasks in a fast-paced environment
- Ability to support multiple clients across communication channels while using several systems at once
- Ability to work effectively both independently and as part of a team
- Ability to meet or exceed Performance Competencies
- Ability to fulfill all attendance expectations
लाभ
- Consistent, stable work setting with both in-office and virtual work
- Comprehensive training program
- Dedicated mentor and manager support
- Opportunities for career growth and promotion
- Inclusive benefits package addressing mental, physical, financial, and professional well-being
- Medical, dental, and vision coverage
- 401(k) plan with matching
- Paid time off (PTO)
- Disability and life insurance
- Employee assistance program
- Flexible spending or health savings account
- Additional voluntary benefits
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