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Sedgwick
Sedgwick
H1B Visa SponsorConstructionConsultingHealthcare
Sedgwick provides technology-enabled risk, benefits, and integrated business solutions for organizations worldwide. Its work includes administering accident, health, disability, unemployment compensation, and liability claims, alongside building consulting, forensic accounting, forensic engineering, property restoration, brand protection, and loss prevention services. Sedgwick supports clients across industries including construction, consulting, healthcare, agriculture, and environmental services, with a stated focus on diversity, equity, inclusion, and environmental, social, and governance practices.
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Care Team Representative – Memphis, TN (Hybrid)

Support claims callers for Sedgwick’s insurance services through empathetic intake, customer education, accurate documentation, and issue resolution across multiple client accounts.

USUnited StatesTNTennessee
$17 / hour
HybridFull-timeJuniorNo degree requiredEnglish RequiredGeneralRepresentative

Description

  • Deliver empathetic service to callers about claims across multiple lines of business
  • Help move claims forward and record thorough notes for every call
  • Resolve issues through one-call ownership and route matters to the appropriate escalation channel when needed
  • Serve as the main contact for callers from multiple client accounts in a shared-services setting
  • Answer questions and troubleshoot claims applications and servicing processes
  • Complete claim intake and end-to-end customer support in line with regulatory, company, and client requirements
  • Explain claim documentation, filing and processing timelines, payment details, and claim status
  • Explain client requirements and benefit plans to claimants and callers
  • Enter spoken and written claim details accurately into the designated system
  • Route callers to the appropriate contacts or escalate cases to specialists or management
  • Work assigned scheduled hours
  • Handle additional duties as assigned

Requirements

  • High school diploma or GED is required
  • At least one year of customer service experience, or an equivalent combination of education and experience, is required
  • Inbound call center experience is preferred
  • Strong verbal and written communication skills
  • Proficiency with PCs, Microsoft Office products, and the Windows environment
  • Ability to meet minimum typing requirements
  • Strong organizational ability
  • Effective interpersonal skills
  • Ability to manage multiple tasks in a fast-paced environment
  • Ability to support multiple clients across communication channels while using several systems at once
  • Ability to work effectively both independently and as part of a team
  • Ability to meet or exceed Performance Competencies
  • Ability to fulfill all attendance expectations

Benefits

  • Consistent, stable work setting with both in-office and virtual work
  • Comprehensive training program
  • Dedicated mentor and manager support
  • Opportunities for career growth and promotion
  • Inclusive benefits package addressing mental, physical, financial, and professional well-being
  • Medical, dental, and vision coverage
  • 401(k) plan with matching
  • Paid time off (PTO)
  • Disability and life insurance
  • Employee assistance program
  • Flexible spending or health savings account
  • Additional voluntary benefits

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