Emerson
Emerson
Emerson एक वैश्विक प्रौद्योगिकी, सॉफ़्टवेयर और इंजीनियरिंग कंपनी है, जिसे स्वचालन और उन्नत औद्योगिक समाधानों में विशेषज्ञता प्राप्त है। इसका कार्य विनिर्माण, परामर्श तथा खाद्य और पेय क्षेत्रों तक फैला है और यह उन संगठनों की सहायता करता है जो अधिक सुरक्षित, कुशल, बुद्धिमत्तापूर्ण और टिकाऊ तरीके से काम करना चाहते हैं। Emerson पर्यावरणीय, सामाजिक और शासन संबंधी प्राथमिकताओं के साथ-साथ विविधता, समानता, समावेशन, सामुदायिक सहभागिता और STEM पहलों पर भी ज़ोर देता है। औद्योगिक प्रौद्योगिकी और इंजीनियरिंग में अवसर तलाशने वाले पेशेवरों के लिए, कंपनी जटिल परिचालन चुनौतियों के समाधान पर केंद्रित एक व्यापक अंतरराष्ट्रीय कार्यबल को एक साथ लाती है।

Business Processes Analyst 2 - Pune Hybrid

Improve customer-care operations through process optimization and digital solutions. Connect business stakeholders with technical teams across requirements, testing, implementation, and transformation.

विवरण

  • Work with stakeholders to understand business challenges, goals, and operational needs
  • Collect, assess, document, and validate business and functional requirements
  • Lead workshops, interviews, and discussions to capture insights and requirements
  • Prepare business cases and recommend suitable solutions
  • Serve as the main liaison between business users and project teams
  • Review business processes to identify optimization and automation opportunities
  • Document current-state and future-state processes with process-flow methods
  • Recommend changes that improve efficiency, service quality, and customer experience
  • Contribute to continuous-improvement and operational-excellence initiatives
  • Estimate solution effort, cost, timelines, and dependencies
  • Track process performance and recommend corrective measures
  • Support project delivery from initial concept through implementation
  • Manage project outputs, milestones, and schedules
  • Coordinate work across business stakeholders, vendors, and technical teams
  • Track project risks, issues, dependencies, and follow-up actions
  • Assist with deployments, rollouts, and post-implementation work
  • Create test plans, test cases, and acceptance criteria
  • Perform functional, integration, system, and user acceptance testing
  • Investigate and resolve solution defects and system problems
  • Verify that solutions satisfy business requirements and quality standards before release
  • Assist business users throughout testing and deployment
  • Convert business challenges and opportunities into solution approaches, architecture, and experimentation plans
  • Design and build solutions for operational and customer-care needs
  • Assess proposed use cases for technical feasibility, scalability, and viability
  • Develop and maintain applications, workflows, automation tools, reports, and dashboards
  • Configure and tailor systems to support business requirements
  • Create low-code and no-code solutions with Microsoft Power Platform
  • Build system integrations and automated data flows
  • Enhance and continuously optimize existing solutions
  • Keep solutions scalable, maintainable, secure, and aligned with organizational standards
  • Maintain technical and functional documentation
  • Guide stakeholders on solution alternatives and potential improvements
  • Deliver training, demonstrations, and user documentation
  • Collect feedback and contribute to continuing enhancements
  • Promote adoption of implemented solutions among users
  • Contribute to strategic customer-care transformation programs
  • Lead initiatives that improve customer satisfaction and service-delivery performance
  • Work with operational teams to improve customer-journey experiences
  • Identify innovative ways to enhance employee and customer experience

आवश्यकताएँ

  • Bachelor’s degree in information technology, computer science, information systems, business administration, engineering, or a related discipline
  • Certification in business analysis, project management, Agile, Lean Six Sigma, or Microsoft Power Platform is advantageous
  • Solid knowledge of business processes, digital transformation, and customer-service operations
  • Proficiency with Microsoft 365 applications
  • Experience in business analysis, process improvement, project management, solution delivery, or a related area
  • Experience eliciting and documenting business requirements
  • Experience supporting projects through end-to-end implementation
  • Experience collaborating with cross-functional stakeholders and business users
  • Experience with dashboards, reporting, workflow automation, or business applications
  • Preferred skills include Power BI, SQL, Microsoft Power Platform (Power Apps and Power Automate), SharePoint Online, Microsoft 365 applications, Azure DevOps, Jira, or comparable tools

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