LogoFresh Jobs Ahead
Emerson
Emerson
Sponsor pentru viza H1BAlimente și băuturiConsultanțăIndustria prelucrătoare
Emerson este o companie globală de tehnologie, software și inginerie, cu expertiză în automatizare și soluții industriale avansate. Activitatea sa acoperă producția, consultanța și industria alimentară și a băuturilor, sprijinind organizații care urmăresc să opereze mai sigur, mai eficient, mai inteligent și mai sustenabil. Emerson pune, de asemenea, accent pe prioritățile de mediu, sociale și de guvernanță, precum și pe diversitate, echitate, incluziune, implicare comunitară și inițiative STEM. Pentru profesioniștii care explorează oportunități în tehnologia industrială și inginerie, compania reunește o forță de muncă internațională extinsă, concentrată pe soluționarea provocărilor operaționale complexe.
LinkedIn
Locurile de muncă ale companiei

Business Processes Analyst 2 - Pune Hybrid

Improve customer-care operations through process optimization and digital solutions. Connect business stakeholders with technical teams across requirements, testing, implementation, and transformation.

INIndiaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăOperațiuni de afaceri
AzureSQL

Descriere

  • Work with stakeholders to understand business challenges, goals, and operational needs
  • Collect, assess, document, and validate business and functional requirements
  • Lead workshops, interviews, and discussions to capture insights and requirements
  • Prepare business cases and recommend suitable solutions
  • Serve as the main liaison between business users and project teams
  • Review business processes to identify optimization and automation opportunities
  • Document current-state and future-state processes with process-flow methods
  • Recommend changes that improve efficiency, service quality, and customer experience
  • Contribute to continuous-improvement and operational-excellence initiatives
  • Estimate solution effort, cost, timelines, and dependencies
  • Track process performance and recommend corrective measures
  • Support project delivery from initial concept through implementation
  • Manage project outputs, milestones, and schedules
  • Coordinate work across business stakeholders, vendors, and technical teams
  • Track project risks, issues, dependencies, and follow-up actions
  • Assist with deployments, rollouts, and post-implementation work
  • Create test plans, test cases, and acceptance criteria
  • Perform functional, integration, system, and user acceptance testing
  • Investigate and resolve solution defects and system problems
  • Verify that solutions satisfy business requirements and quality standards before release
  • Assist business users throughout testing and deployment
  • Convert business challenges and opportunities into solution approaches, architecture, and experimentation plans
  • Design and build solutions for operational and customer-care needs
  • Assess proposed use cases for technical feasibility, scalability, and viability
  • Develop and maintain applications, workflows, automation tools, reports, and dashboards
  • Configure and tailor systems to support business requirements
  • Create low-code and no-code solutions with Microsoft Power Platform
  • Build system integrations and automated data flows
  • Enhance and continuously optimize existing solutions
  • Keep solutions scalable, maintainable, secure, and aligned with organizational standards
  • Maintain technical and functional documentation
  • Guide stakeholders on solution alternatives and potential improvements
  • Deliver training, demonstrations, and user documentation
  • Collect feedback and contribute to continuing enhancements
  • Promote adoption of implemented solutions among users
  • Contribute to strategic customer-care transformation programs
  • Lead initiatives that improve customer satisfaction and service-delivery performance
  • Work with operational teams to improve customer-journey experiences
  • Identify innovative ways to enhance employee and customer experience

Cerințe

  • Bachelor’s degree in information technology, computer science, information systems, business administration, engineering, or a related discipline
  • Certification in business analysis, project management, Agile, Lean Six Sigma, or Microsoft Power Platform is advantageous
  • Solid knowledge of business processes, digital transformation, and customer-service operations
  • Proficiency with Microsoft 365 applications
  • Experience in business analysis, process improvement, project management, solution delivery, or a related area
  • Experience eliciting and documenting business requirements
  • Experience supporting projects through end-to-end implementation
  • Experience collaborating with cross-functional stakeholders and business users
  • Experience with dashboards, reporting, workflow automation, or business applications
  • Preferred skills include Power BI, SQL, Microsoft Power Platform (Power Apps and Power Automate), SharePoint Online, Microsoft 365 applications, Azure DevOps, Jira, or comparable tools

Locuri de muncă similare