Resolv Global
Resolv Global
51 – 200 कर्मचारी
B2Bपरामर्शभर्ती
Resolv Global एक बीपीओ और स्टाफिंग कंपनी है, जो व्यवसायों को बड़े पैमाने पर ग्राहक सेवा, तकनीकी सहायता और बैक-ऑफिस संचालन उपलब्ध कराने में मदद करती है। इसकी बहुभाषी टीमें छह डिलीवरी केंद्रों और दूरस्थ स्थानों से काम करती हैं, 18 से अधिक भाषाओं में सहायता प्रदान करती हैं और हाइब्रिड, घर से काम करने तथा 24/7 सेवा मॉडल उपलब्ध कराती हैं। कंपनी कार्यबल विशेषज्ञता और प्रौद्योगिकी का संयोजन करके फॉर्च्यून 500 संगठनों सहित बड़े उद्यम ग्राहकों को अंतरराष्ट्रीय बाजारों में अपने ग्राहकों की सेवा करने में सहायता देती है।

Bilingual Healthcare Customer Service Representative - Mexico Remote

Provide bilingual English and Spanish support to Mexico health plan members and representatives regarding transportation services. This fully remote role involves inbound calls, accurate data handling, HIPAA compliance, and performance standards.

विवरण

  • Respond to inbound calls from health plan members and representatives
  • Identify customer needs through attentive listening and professional communication
  • Explain available transportation services and provide accurate assistance
  • Resolve customer questions and concerns with patience, empathy, and professionalism
  • Record and update customer information accurately
  • Achieve defined performance and quality standards
  • Protect PHI by following HIPAA and other compliance requirements
  • Refer transportation and customer service issues to the appropriate leaders
  • Take part in required training and coaching
  • Complete assigned compliance and training coursework
  • Maintain a professional appearance and conduct during training and coaching
  • Appear on camera for required training and meetings
  • Assist health plan members and representatives with transportation and other member support programs

आवश्यकताएँ

  • At least six months of inbound contact center experience or transferable healthcare experience
  • Fluency in both English and Spanish
  • Strong verbal and written communication abilities
  • Accurate data-entry skills with close attention to detail
  • Ability to adjust to a fast-paced call environment
  • Comfort handling difficult or emotionally charged customer interactions
  • Professional, courteous communication style
  • Ability to work independently while balancing competing demands
  • Moderate proficiency with Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor must be maintained
  • Availability to appear on camera during training and required meetings
  • Ability to meet attendance and punctuality standards
  • Download speed of approximately 80–100 Mbps
  • Upload speed of approximately 12–20 Mbps
  • A quiet, distraction-free workspace during scheduled hours
  • No conflicting responsibilities during scheduled work hours
  • Personal equipment suitable for performing the role
  • Windows 11 PC; Mac computers are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and wired USB headset
  • i5 processor or better
  • Fiber internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Availability for scheduled shifts between 8:00 AM and 6:00 PM EST
  • Resume submitted in English

लाभ

  • Weekly payment in arrears
  • Fully remote work from home in Mexico

संबंधित नौकरियाँ

Emerson

Territory Sales Representative, Townsville

Emerson

Grow sales of Emerson isolation valve solutions across mining, water, power, and process industries. Build customer partnerships and deliver technical and commercial support throughout the region.

खोलें
AT&T

AT&T Business Sales Representative, Territory Accounts — Memphis

AT&T

Build AT&T’s Memphis small-business and mid-market customer base by selling fiber broadband and other communications solutions. The role combines prospecting, account development, and consultative selling to grow territory revenue.

खोलें
Nayax

Senior Accountant, Australia (Hybrid)

Nayax
501 – 1,000 कर्मचारी
खुदराफिनटेक

Lead close, reporting, controls, and compliance for Nayax’s Australia and New Zealand entities. Join the finance team at a global, Nasdaq-listed payments and commerce company.

खोलें
TDCX

Onsite Customer Service Specialist in the Philippines at TDCX

TDCX

Support TDCX customers across communication channels by researching issues, resolving cases, and improving customer satisfaction. This full-time, onsite role is based in the Philippines.

खोलें
TDCX

Customer Service Specialist – Singapore (On-site)

TDCX

Support TDCX customers across communication channels by resolving issues and closing cases. Help improve customer satisfaction as part of a global BPO and customer experience company.

खोलें
Elevate and Delegate

Senior Client Accounting and Tax Accountant

Elevate and Delegate
1 – 10 कर्मचारी
B2Bएचआर टेकभर्ती

Oversee bookkeeping, reconciliations, financial reporting, and tax compliance for small and midsize business clients. Mentor junior accountants and refine processes at a growing accounting and advisory firm.

खोलें
Emerson

Senior Manager, Global Intercompany Accounting

Emerson

Lead Emerson’s global intercompany accounting team, overseeing processes, compliance, automation, and reconciliation. Develop the Manila team and guide consistent service delivery across the business.

खोलें
Argano

Vice President of Demand Generation

Argano

Lead Argano’s global Demand Center of Excellence, building its team and operating model. Oversee ABM, campaigns, and marketing-sourced pipeline across enterprise technology practices.

खोलें
JJM Marketing Group Inc.

Roofing Sales Agent — Arizona

JJM Marketing Group Inc.

Guide Arizona homeowners through roofing options, pricing, and guarantees. Generate leads and build customer trust with clear, timely follow-up.

खोलें
Dsquares

Senior Accounting Manager

Dsquares

Lead general accounting, tax compliance, audits, and internal controls at Dsquares. Help deliver end-to-end loyalty solutions for leading regional brands.

खोलें