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The Ward Law Group, PL
The Ward Law Group, PL
51 – 200 कर्मचारी
B2Cकानूनीस्वास्थ्य बीमा
The Ward Law Group, PL एक व्यक्तिगत चोटों की कानूनी फर्म है, जो लापरवाही से प्रभावित लोगों का प्रतिनिधित्व करती है। यह कार दुर्घटनाओं, ट्रक दुर्घटनाओं और गलत तरीके से हुई मृत्यु से जुड़े मामलों में सहायता करती है। फर्म हिस्पैनिक समुदाय की सेवा पर विशेष ध्यान देती है और दावों तथा मुकदमेबाजी की पूरी प्रक्रिया के दौरान व्यक्तिगत कानूनी मार्गदर्शन प्रदान करती है। 2012 में स्थापित इस फर्म के वकीलों की टीम ने कंपनी के अनुसार, ग्राहकों को 500 मिलियन डॉलर से अधिक के समझौते प्राप्त करने में मदद की है।
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कंपनी की नौकरियाँ

Bilingual Client Experience Representative, Colombia

Support personal injury law clients for The Ward Law Group with bilingual inquiries, case updates, follow-up, and escalations in a remote role based in Colombia.

COकोलंबिया
$1,000 – $1,700 / महीना
रिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीआवश्यक भाषा: स्पेनिशप्रतिनिधिसामान्य
macOS

विवरण

  • Act as the main contact for clients seeking help throughout their legal cases.
  • Assist clients with professionalism and empathy by phone and through approved communication channels.
  • Make welcome, courtesy, and proactive follow-up calls.
  • Share accurate case updates, explain processes, and answer common questions using approved procedures and case information.
  • Resolve inquiries during the first interaction when they fall within the role’s authority.
  • Recognize client dissatisfaction, de-escalate concerns, and follow procedures for urgent issues, repeat contacts, and escalations.
  • Work with case owners, specialists, POD leaders, and managers when an issue requires legal judgment, a case decision, or action from another department.
  • Record client conversations, update requests, follow-up commitments, and escalations in Litify and other approved systems.
  • Track unresolved concerns and assigned tasks to support timely responses and clear communication.
  • Help manage client experience tasks, including calls with low sentiment, voicemail follow-up, and courtesy outreach.
  • Safeguard client confidentiality and communicate professionally.
  • Take part in training, coaching, and updates to firm procedures and case-stage workflows.
  • Work with colleagues and leaders to spot recurring concerns and improve client communications and processes.

आवश्यकताएँ

  • Fluent English and Spanish, with strong written and spoken communication skills.
  • Available to work at least 30 hours per week.
  • Available for a 40-hour full-time workweek with two days off.
  • Previous customer service experience.
  • Law firm or legal industry experience is preferred but not required.
  • Call center, client relations, or administrative experience is preferred.
  • Strong communication, active listening, empathy, organization, and problem-solving skills.
  • Able to manage multiple client requests, document details accurately, and follow escalation procedures.
  • Comfortable using case-management systems and learning new technology and department workflows.
  • Experience with CRM or case-management platforms such as Litify, Filevine, SmartAdvocate, or Clio.
  • Contractors must provide their own equipment and workspace.
  • Computer meeting the specified Windows 11 or macOS 14 or later, processor, RAM, and SSD requirements.
  • Internet connection with at least 30 Mbps download and 15 Mbps upload speeds, latency below 100 ms, and a private password-protected network.
  • USB noise-cancelling headset with a microphone.
  • Webcam capable of providing clear video.
  • Full-disk encryption, automatic security updates, screen lock, and active endpoint protection software.
  • Store applicant data only in firm-designated systems.
  • Do not give unauthorized legal advice or make commitments outside approved procedures.

लाभ

  • Remote work.
  • Full-time schedule with two days off.
  • No paid time off, healthcare, retirement, or other employee benefits are provided.
  • Contractors provide their own equipment, software, internet connection, and workspace.
  • Professional development through Train the Trainer sessions, department discovery training, coaching, and ongoing process updates.

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