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Assistant Fraud and Risk Specialist — Singapore (On-site)
Investigate fraud trends, develop prevention models, and support risk mitigation for TDCX’s customer experience and digital services operations. This full-time, on-site role in Singapore also involves agent mentoring, stakeholder reporting, and continual process improvement.
विवरण
- Investigate complex cases and identify patterns in fraudulent or suspicious activity
- Assess the effects of emerging fraud trends to guide mitigation and prevention strategies
- Maintain thorough, confidential investigation records
- Train and mentor new agents while developing tailored upskilling plans
- Develop clear and relevant training resources
- Analyze fraud patterns and build or refine models to respond to evolving fraud vectors
- Recommend measures that reduce and prevent fraudulent activity
- Collaborate with stakeholders to communicate trends and expose system weaknesses
- Introduce process improvements and proactive controls
- Complete other management-assigned duties within the role and contribute to ongoing improvements to TDCX’s Quality Management System
आवश्यकताएँ
- A diploma or degree-level qualification in any discipline, including Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s, Postgraduate Diploma, Professional, or Master’s degrees
- Related experience of around two years is preferred, though fresh graduates are welcome to apply
- Strong problem-solving, critical-thinking, and analytical capabilities
- Able to work independently and manage priorities effectively
- Well-developed investigative, internet research, organizational, and analytical skills
- Comfortable handling multiple tasks in a fast-moving and frequently changing environment
- Available to work flexible schedules and shifts when required
- Excellent spoken and written English, plus the language of the supported market
लाभ
- Competitive remuneration with additional perks
- Broad medical, insurance, and social security coverage
- Modern, high-quality workspaces
- Employee engagement initiatives and recognition programs
- Structured learning and development opportunities for career progression
- Supportive workplace culture focused on future growth
- Convenient location with direct public transport access
- Flexible working options
- Expert coaching and mentoring
- Opportunity to join a globally recognized company with hundreds of industry awards
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