TDCX
TDCX
TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.

Assistant Fraud and Risk Specialist — Singapore (On-site)

Investigate fraud trends, develop prevention models, and support risk mitigation for TDCX’s customer experience and digital services operations. This full-time, on-site role in Singapore also involves agent mentoring, stakeholder reporting, and continual process improvement.

Сипаттама

  • Investigate complex cases and identify patterns in fraudulent or suspicious activity
  • Assess the effects of emerging fraud trends to guide mitigation and prevention strategies
  • Maintain thorough, confidential investigation records
  • Train and mentor new agents while developing tailored upskilling plans
  • Develop clear and relevant training resources
  • Analyze fraud patterns and build or refine models to respond to evolving fraud vectors
  • Recommend measures that reduce and prevent fraudulent activity
  • Collaborate with stakeholders to communicate trends and expose system weaknesses
  • Introduce process improvements and proactive controls
  • Complete other management-assigned duties within the role and contribute to ongoing improvements to TDCX’s Quality Management System

Талаптар

  • A diploma or degree-level qualification in any discipline, including Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s, Postgraduate Diploma, Professional, or Master’s degrees
  • Related experience of around two years is preferred, though fresh graduates are welcome to apply
  • Strong problem-solving, critical-thinking, and analytical capabilities
  • Able to work independently and manage priorities effectively
  • Well-developed investigative, internet research, organizational, and analytical skills
  • Comfortable handling multiple tasks in a fast-moving and frequently changing environment
  • Available to work flexible schedules and shifts when required
  • Excellent spoken and written English, plus the language of the supported market

Артықшылықтар

  • Competitive remuneration with additional perks
  • Broad medical, insurance, and social security coverage
  • Modern, high-quality workspaces
  • Employee engagement initiatives and recognition programs
  • Structured learning and development opportunities for career progression
  • Supportive workplace culture focused on future growth
  • Convenient location with direct public transport access
  • Flexible working options
  • Expert coaching and mentoring
  • Opportunity to join a globally recognized company with hundreds of industry awards

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