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Embed ko‘ngilochar va mehmondo‘stlik sohalari uchun naqd pulsiz to‘lov texnologiyalarini ishlab chiqadi hamda attraksion bog‘lari, o‘yin zallari va oilaviy ko‘ngilochar markazlarga xizmat ko‘rsatadi. Kompaniyaning yaxlit yechimi arkada o‘yinlari uchun debet karta tizimlari, mobil hamyonlar va o‘z-o‘ziga xizmat ko‘rsatish kiosklarini birlashtirib, operatorlarga to‘lovlarni boshqarish va mehmonlar tajribasini yaxshilashga yordam beradi. 2001-yilda tashkil etilgan kompaniya to‘lov uskunalari va dasturiy ta’minotini obyektlarning kundalik operatsiyalari bilan bog‘lash bo‘yicha yigirma yildan ortiq tajribaga ega.

Technical Customer Support Specialist II – Dallas Hybrid

Provide technical customer support for Embed’s integrated family entertainment software platform. Troubleshoot incidents, manage ticket triage and escalations, and mentor junior support staff.

Tavsif

  • Act as customers’ initial point of contact while building effective working relationships
  • Deliver prompt, consistent support through phone, email, chat, and future communication channels
  • Follow department procedures when managing customer incidents and service requests
  • Partner with customers, Support colleagues, and other departments to resolve technical and non-technical issues
  • Work with Support colleagues to apply workarounds and provide timely, reliable, technically sound assistance
  • Investigate, reproduce, validate, and troubleshoot reported customer incidents
  • Create, maintain, escalate, and record tickets in line with established logging procedures
  • Perform initial troubleshooting, validation, and root-cause analysis
  • Assess incoming issues, prioritize ticket queues, and escalate cases when appropriate
  • Keep customers informed through clear, professional communication
  • Use internal tools and knowledge bases to deliver accurate resolutions
  • Work with colleagues to strengthen support processes and documentation
  • Coach and assist junior support staff with escalated issues
  • Spot recurring trends and recommend ways to improve the customer experience

Talablar

  • At least three years of experience in customer support or technical support
  • Strong troubleshooting ability and critical-thinking skills
  • Excellent spoken and written communication
  • Hands-on experience with ticketing systems and support platforms
  • Ability to mentor colleagues and help resolve complex customer queries
  • Proactive, solutions-oriented approach to support work
  • Familiarity with relevant software, systems, or tools such as CRM and ticketing platforms
  • Ability to work independently and collaboratively in a fast-paced environment

Imtiyozlar

  • The posting does not specify benefits, perks, or additional compensation.

O‘xshash ish o‘rinlari