Thomson Reuters
Thomson Reuters
Thomson Reuters huquqiy xizmatlar, soliq va buxgalteriya hisobi, xalqaro savdo, risklarni boshqarish, sug‘urta, konsalting va global yangiliklar sohalarida faoliyat yurituvchi mutaxassislar uchun ishonchli kontent, ma’lumotlar va texnologiyalarni ishlab chiqadi. Kompaniya portfeliga huquqiy tadqiqot platformalari, soliq va buxgalteriya dasturlari, muvofiqlik va tartibga solish vositalari, shuningdek Reuters media xizmatlari kiradi. Thomson Reuters maxsus ekspertizani generativ sun’iy intellektga kiritilayotgan investitsiyalar bilan birlashtirib, yuridik firmalar, korporatsiyalar, soliq mutaxassislari va media tashkilotlariga murakkab ma’lumotlarni boshqarish, ish jarayonlarini soddalashtirish va yanada asoslangan qarorlar qabul qilishda yordam beradi.

Senior Workplace Engineer, Employee Technology Services – Thomson Reuters (Bengaluru Hybrid)

Senior Workplace Engineer responsible for Microsoft 365, Copilot, identity, and endpoint services at Thomson Reuters. The role focuses on advanced support, automation, and dependable employee technology solutions.

Tavsif

  • Serve as the senior escalation point for Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and related administration tools.
  • Support, configure, troubleshoot, and manage the lifecycle of Microsoft Copilot and other internal AI tools.
  • Diagnose and resolve identity, licensing, policy, and integration issues across Microsoft 365 and AI services.
  • Independently resolve complex, multi-service escalations at the third-line support level.
  • Provide technical direction and assistance to L1 and L2 support teams.
  • Investigate recurring incidents, identify root causes, and implement lasting resolutions.
  • Maintain knowledge articles, runbooks, and other support documentation.
  • Create automation using PowerShell, Microsoft Graph, Power Platform, and comparable tools.
  • Design and deliver AI-enabled support and self-service solutions.
  • Manage endpoint initiatives involving Intune-enrolled devices and modern device management.
  • Collaborate with endpoint and identity teams to resolve cross-functional issues.
  • Promote the adoption, governance, and reliability of AI productivity tools.
  • Connect technical capabilities to measurable employee outcomes.
  • Communicate technical resolutions clearly to non-technical users.
  • Determine whether an issue calls for an immediate workaround or a permanent engineering solution.

Talablar

  • At least six years of IT support and engineering experience, primarily in End User Computing within a modern enterprise environment.
  • A bachelor’s degree in Computer Science, Systems Engineering, or a related discipline, or equivalent experience.
  • At least three years of practical Microsoft 365 experience covering configuration, administration, troubleshooting, and third-line support across core services.
  • Demonstrated hands-on experience with Microsoft Copilot or comparable enterprise AI productivity tools.
  • Microsoft 365 Certified: Administrator Expert (MS-102) certification, or equivalent demonstrated Microsoft 365 expertise.
  • Experience developing automation and scripts with PowerShell and Microsoft Graph.
  • Working knowledge of endpoint management, including Intune and modern management, plus enterprise identity with Entra ID.
  • A record of independently resolving complex escalations and converting recurring issues into automated or engineered solutions.
  • Strong written and spoken English communication skills.
  • A customer-service approach centered on the employee experience.
  • Strong ownership, with the ability to carry issues through to resolution without unnecessary escalation.

Imtiyozlar

  • Flexible hybrid work environment.
  • Option to work from anywhere for up to eight weeks each year.
  • Flexible vacation policy.
  • Two company-wide Mental Health Days off.
  • Access to the Headspace app.
  • Retirement savings benefits.
  • Tuition reimbursement.
  • Employee incentive programs.
  • Resources supporting mental, physical, and financial wellbeing.
  • Two paid volunteer days each year.
  • Opportunities to contribute to pro-bono consulting projects and ESG initiatives.
  • Flexible work arrangements.
  • Career growth, ongoing learning, and skills development through Grow My Way programming.

O‘xshash ish o‘rinlari

Walmart

Walmart Software Engineer III, Big Data

Walmart

Build scalable Big Data applications and tools for Walmart’s cloud data platforms. Develop Java and Python services, analytics infrastructure, and secure data pipelines in Bangalore.

Ochish