Thomson Reuters develops trusted content, data, and technology for professionals working in legal services, tax and accounting, international trade, risk management, insurance, consulting, and global news. Its portfolio includes legal research platforms, tax and accounting software, compliance and regulatory tools, and Reuters media services. By combining specialist expertise with investments in generative AI, Thomson Reuters helps law firms, corporations, tax professionals, and media organizations manage complex information, streamline workflows, and make better-informed decisions.
Senior Workplace Engineer, Employee Technology Services – Thomson Reuters (Bengaluru Hybrid)
Senior Workplace Engineer responsible for Microsoft 365, Copilot, identity, and endpoint services at Thomson Reuters. The role focuses on advanced support, automation, and dependable employee technology solutions.
Description
- Serve as the senior escalation point for Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and related administration tools.
- Support, configure, troubleshoot, and manage the lifecycle of Microsoft Copilot and other internal AI tools.
- Diagnose and resolve identity, licensing, policy, and integration issues across Microsoft 365 and AI services.
- Independently resolve complex, multi-service escalations at the third-line support level.
- Provide technical direction and assistance to L1 and L2 support teams.
- Investigate recurring incidents, identify root causes, and implement lasting resolutions.
- Maintain knowledge articles, runbooks, and other support documentation.
- Create automation using PowerShell, Microsoft Graph, Power Platform, and comparable tools.
- Design and deliver AI-enabled support and self-service solutions.
- Manage endpoint initiatives involving Intune-enrolled devices and modern device management.
- Collaborate with endpoint and identity teams to resolve cross-functional issues.
- Promote the adoption, governance, and reliability of AI productivity tools.
- Connect technical capabilities to measurable employee outcomes.
- Communicate technical resolutions clearly to non-technical users.
- Determine whether an issue calls for an immediate workaround or a permanent engineering solution.
Requirements
- At least six years of IT support and engineering experience, primarily in End User Computing within a modern enterprise environment.
- A bachelor’s degree in Computer Science, Systems Engineering, or a related discipline, or equivalent experience.
- At least three years of practical Microsoft 365 experience covering configuration, administration, troubleshooting, and third-line support across core services.
- Demonstrated hands-on experience with Microsoft Copilot or comparable enterprise AI productivity tools.
- Microsoft 365 Certified: Administrator Expert (MS-102) certification, or equivalent demonstrated Microsoft 365 expertise.
- Experience developing automation and scripts with PowerShell and Microsoft Graph.
- Working knowledge of endpoint management, including Intune and modern management, plus enterprise identity with Entra ID.
- A record of independently resolving complex escalations and converting recurring issues into automated or engineered solutions.
- Strong written and spoken English communication skills.
- A customer-service approach centered on the employee experience.
- Strong ownership, with the ability to carry issues through to resolution without unnecessary escalation.
Benefits
- Flexible hybrid work environment.
- Option to work from anywhere for up to eight weeks each year.
- Flexible vacation policy.
- Two company-wide Mental Health Days off.
- Access to the Headspace app.
- Retirement savings benefits.
- Tuition reimbursement.
- Employee incentive programs.
- Resources supporting mental, physical, and financial wellbeing.
- Two paid volunteer days each year.
- Opportunities to contribute to pro-bono consulting projects and ESG initiatives.
- Flexible work arrangements.
- Career growth, ongoing learning, and skills development through Grow My Way programming.