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SupportNinja
SupportNinja
1 001 – 5 000 Xodimlar
B2BSaaS
SupportNinja ichki xodimlar sonini mutanosib ravishda oshirmagan holda o‘z imkoniyatlarini kengaytirishni istagan bizneslarga moslashuvchan autsorsing xizmatlarini taqdim etadi. Kompaniya faoliyati mijozlar tajribasi, mijozlarga va texnik yordam ko‘rsatish, kontent moderatsiyasi, ma’lumotlarni qayta ishlash, moliya va buxgalteriya hisobini qamrab oladi. Kompaniya 200 dan ortiq biznesga operatsiyalarini yaxshilash va o‘sishga intilishda yordam berish uchun moslashtirilgan xizmat ko‘rsatishni sun’iy intellekt asosidagi yechimlar bilan birlashtiradi. 2015-yilda tashkil etilgan SupportNinja B2B va SaaS sohalarida faoliyat yuritadi.
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Kompaniyadagi ish o‘rinlari

Senior Technical Support Analyst, Philippines (Remote)

SupportNinja is seeking a senior analyst to resolve complex technical issues across systems, applications, and infrastructure. The role also involves root-cause analysis, mentoring support analysts, and improving support processes.

PHFilippinMasofaviyTo‘liq stavkaSeniorTalab Qilinadigan Til: inglizchaQo‘llab-quvvatlash muhandisi

Tavsif

  • Resolve complex and escalated technical issues through advanced support and troubleshooting.
  • Investigate recurring or high-impact problems to identify their root causes.
  • Create and maintain knowledge base articles, troubleshooting guides, and other technical documentation.
  • Coach less experienced analysts and provide technical guidance.
  • Work with engineering and product teams to investigate escalated issues.
  • Spot patterns in support cases and suggest improvements to processes or products.
  • Track and report support metrics, including case volume and resolution time.
  • Follow company policies and procedures.
  • Achieve performance goals for relevant KPIs.
  • Build technical support expertise through training and ongoing learning.
  • Coordinate with other departments as needed.
  • Treat customers and colleagues with empathy and professionalism.
  • Take on other duties as assigned.

Talablar

  • At least two years of experience in technical support, systems support, or a related IT role.
  • Advanced troubleshooting skills across systems, applications, or infrastructure.
  • Strong analytical ability to find root causes of complex technical problems.
  • Experience mentoring or guiding junior support staff.
  • Proficiency with ticketing systems, remote support tools, and technical documentation platforms.
  • Strong written and spoken communication skills, including explaining technical details to varied audiences.
  • Working knowledge of the systems, networks, or applications supported in this role.
  • Availability to handle escalations outside standard business hours when needed.

Imtiyozlar

  • Competitive compensation.
  • Government-mandated benefits.
  • Retirement savings program with company matching.
  • Life insurance.
  • HMO coverage from the first day.
  • Paid time off.
  • Birthday leave.
  • Bonus and incentive plans.
  • Skills training and personal and professional development opportunities.
  • Employee referral program.
  • Company-provided equipment.

O‘xshash ish o‘rinlari

Terumo Medical Corporation

Region Manager, Terumo Interventional Systems Sales

Terumo Medical Corporation
1 001 – 5 000 Xodimlar
H1B vizasi homiysiIshlab chiqarishKonsaltingSog‘liqni saqlash
USAmerika Qo‘shma ShtatlariNJNyu-Jersi
120 000 $ – 165 000 $ / yil
OfisdaTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMenejer

Lead medical device sales across a North Central New Jersey region, managing field teams and hospital relationships. Drive regional revenue, sales performance, and compliant promotion of Terumo Interventional Systems products.

Ochish