ResMed an’anaviy klinik muhitlardan tashqarida tibbiy yordam ko‘rsatishni qo‘llab-quvvatlaydigan uyqu texnologiyalari, nafas olish tizimini parvarishlash mahsulotlari va dasturiy platformalarni ishlab chiqadi. Uning ulangan sog‘liqni saqlash yechimlari tibbiyot mutaxassislari, parvarish qiluvchilar va surunkali kasalliklar bilan yashayotgan odamlarga o‘z sog‘lig‘ini uyda yoki o‘zlari tanlagan boshqa parvarish muhitlarida boshqarishga yordam beradi. O‘ttiz yildan ortiq innovatsion tajribaga ega ResMed ulangan parvarishni rivojlantirish va hayot sifatini yaxshilash uchun sog‘liqni saqlash, ishlab chiqarish va sog‘liq texnologiyalari sohalaridagi jamoalarni birlashtiradi.
Senior Customer Success Specialist – Healthcare Billing (Remote, United States)
Guide Brightree healthcare customers through billing and collections programs while serving as a strategic account partner. Use analysis, training, and targeted recommendations to improve revenue cycle performance and collection results.
Tavsif
- Act as the primary contact for assigned customers
- Develop trusted partnerships that promote satisfaction, retention, and customer success
- Plan and deliver customer training sessions
- Maintain consistent customer engagement through proactive communication
- Assess customer data, trends, and operational obstacles
- Diagnose revenue management issues and propose evidence-based solutions
- Apply corrective measures to address financial issues and improve collections
- Partner with internal teams and account managers
- Track account health and performance indicators
- Support customers in reaching their objectives and improving business outcomes
Talablar
- An associate degree is required; a bachelor's degree is preferred
- 1–3 years of experience in account management, B2B sales, customer success, or a related field
- Experience with the HME/DME industry and medical billing
- Experience using home health billing software
- Advanced analytical ability to assess information, recognize trends, and create actionable recommendations
- Strong customer service and problem-solving capabilities
- Sound business and financial judgment
- Excellent verbal, written, and presentation skills
- Ability to communicate with and influence stakeholders at all levels, including executives
- Highly organized with strong attention to detail
- Proficiency in Microsoft Office applications
Imtiyozlar
- Medical, dental, vision, and life insurance coverage
- Accidental death and dismemberment insurance
- Short- and long-term disability insurance
- Sleep care management
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Commuter benefits
- 401(k) retirement plan
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- Tuition assistance
- Fifteen days of paid time off during the first year
- 11 paid holidays and 3 floating holidays
- 14 weeks of primary caregiver leave or two weeks of secondary caregiver leave
- Flexible work arrangements
- Professional development opportunities
- A workplace culture focused on growth and wellbeing