ResMed नींद से जुड़ी तकनीक, श्वसन देखभाल से जुड़े उत्पाद और ऐसे सॉफ़्टवेयर प्लेटफ़ॉर्म विकसित करती है, जो पारंपरिक क्लिनिकल सेटिंग्स के बाहर देखभाल को सहयोग देते हैं। इसके कनेक्टेड हेल्थ समाधान चिकित्सा पेशेवरों, देखभालकर्ताओं और दीर्घकालिक स्वास्थ्य स्थितियों के साथ जीवन जी रहे लोगों को घर या अपनी पसंद के अन्य देखभाल परिवेशों से स्वास्थ्य प्रबंधन में मदद करते हैं। तीन दशकों से अधिक समय से जारी नवाचार की नींव पर ResMed स्वास्थ्य सेवा, विनिर्माण और हेल्थ टेक्नोलॉजी की टीमों को साथ लाकर कनेक्टेड केयर को आगे बढ़ाती है और जीवन की गुणवत्ता में सुधार करती है।
Senior Customer Success Specialist – Healthcare Billing (Remote, United States)
Guide Brightree healthcare customers through billing and collections programs while serving as a strategic account partner. Use analysis, training, and targeted recommendations to improve revenue cycle performance and collection results.
संयुक्त राज्य$57,000 – $77,000 / वर्ष
रिमोटपूर्णकालिकवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधकविवरण
- Act as the primary contact for assigned customers
- Develop trusted partnerships that promote satisfaction, retention, and customer success
- Plan and deliver customer training sessions
- Maintain consistent customer engagement through proactive communication
- Assess customer data, trends, and operational obstacles
- Diagnose revenue management issues and propose evidence-based solutions
- Apply corrective measures to address financial issues and improve collections
- Partner with internal teams and account managers
- Track account health and performance indicators
- Support customers in reaching their objectives and improving business outcomes
आवश्यकताएँ
- An associate degree is required; a bachelor's degree is preferred
- 1–3 years of experience in account management, B2B sales, customer success, or a related field
- Experience with the HME/DME industry and medical billing
- Experience using home health billing software
- Advanced analytical ability to assess information, recognize trends, and create actionable recommendations
- Strong customer service and problem-solving capabilities
- Sound business and financial judgment
- Excellent verbal, written, and presentation skills
- Ability to communicate with and influence stakeholders at all levels, including executives
- Highly organized with strong attention to detail
- Proficiency in Microsoft Office applications
लाभ
- Medical, dental, vision, and life insurance coverage
- Accidental death and dismemberment insurance
- Short- and long-term disability insurance
- Sleep care management
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Commuter benefits
- 401(k) retirement plan
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- Tuition assistance
- Fifteen days of paid time off during the first year
- 11 paid holidays and 3 floating holidays
- 14 weeks of primary caregiver leave or two weeks of secondary caregiver leave
- Flexible work arrangements
- Professional development opportunities
- A workplace culture focused on growth and wellbeing