5.001 – 10.000 Angajați
Sponsor pentru viza H1BAsigurare de sănătateAsistență medicalăIndustria prelucrătoareResMed dezvoltă tehnologii pentru somn, produse pentru îngrijirea respiratorie și platforme software care sprijină acordarea îngrijirii în afara cadrelor clinice tradiționale. Soluțiile sale de sănătate conectată îi ajută pe profesioniștii din domeniul medical, pe îngrijitori și pe persoanele care trăiesc cu afecțiuni cronice să își gestioneze sănătatea de acasă sau din alte medii de îngrijire preferate. Cu rădăcini în peste trei decenii de inovație, ResMed reunește echipe din domeniul sănătății, al producției și al tehnologiei medicale pentru a dezvolta îngrijirea conectată și a îmbunătăți calitatea vieții.
Senior Customer Success Specialist – Healthcare Billing (Remote, United States)
Guide Brightree healthcare customers through billing and collections programs while serving as a strategic account partner. Use analysis, training, and targeted recommendations to improve revenue cycle performance and collection results.
Descriere
- Act as the primary contact for assigned customers
- Develop trusted partnerships that promote satisfaction, retention, and customer success
- Plan and deliver customer training sessions
- Maintain consistent customer engagement through proactive communication
- Assess customer data, trends, and operational obstacles
- Diagnose revenue management issues and propose evidence-based solutions
- Apply corrective measures to address financial issues and improve collections
- Partner with internal teams and account managers
- Track account health and performance indicators
- Support customers in reaching their objectives and improving business outcomes
Cerințe
- An associate degree is required; a bachelor's degree is preferred
- 1–3 years of experience in account management, B2B sales, customer success, or a related field
- Experience with the HME/DME industry and medical billing
- Experience using home health billing software
- Advanced analytical ability to assess information, recognize trends, and create actionable recommendations
- Strong customer service and problem-solving capabilities
- Sound business and financial judgment
- Excellent verbal, written, and presentation skills
- Ability to communicate with and influence stakeholders at all levels, including executives
- Highly organized with strong attention to detail
- Proficiency in Microsoft Office applications
Beneficii
- Medical, dental, vision, and life insurance coverage
- Accidental death and dismemberment insurance
- Short- and long-term disability insurance
- Sleep care management
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Commuter benefits
- 401(k) retirement plan
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- Tuition assistance
- Fifteen days of paid time off during the first year
- 11 paid holidays and 3 floating holidays
- 14 weeks of primary caregiver leave or two weeks of secondary caregiver leave
- Flexible work arrangements
- Professional development opportunities
- A workplace culture focused on growth and wellbeing