Boldr kompaniyalarga taqsimlangan jamoalarni tuzish va boshqarishda yordam beradigan, autsorsing hamda xodimlarni ishga joylashtirish xizmatlarini ko‘rsatuvchi global kompaniyadir. Sertifikatlangan B korporatsiyasi sifatida u axloqiy autsorsingga e’tibor qaratadi hamda mijozlar brendlarining uzviy davomi sifatida mijozlar tajribasi, muhandislik, ma’lumotlar va texnik jamoalarni rivojlantiradi. Boldr asosan elektron tijorat va SaaS sohalaridagi kompaniyalarni qo‘llab-quvvatlaydi, 100 dan ortiq mijoz hamkorlari uchun global ishga yollash, ishga moslashtirish va samaradorlikni boshqarish xizmatlarini taqdim etadi. Uning yondashuvi operatsion yordamni ijtimoiy barqarorlik bilan uyg‘unlashtirib, mijozlar, jamoa a’zolari va faoliyat yuritadigan hamjamiyatlar uchun uzoq muddatli qiymat yaratishga intiladi.
Senior Customer Advocate (English and German) - Full-Time Remote in Philippines
Provide English- and German-language customer support through email and chat for Boldr’s client experience operations. Resolve ecommerce questions involving subscriptions, returns, payments, and shipping.
Tavsif
- Deliver accurate, complete customer support and transaction assistance through email and chat
- Triage, tag, and resolve customer messages in Gladly within service-level agreements
- Apply approved macros while tailoring replies to Grün’s brand voice
- Manage customer returns and exchanges
- Update subscriptions in Skio and resolve address and payment problems
- Monitor shipping issues, record them accurately, and provide proactive customer updates
- Escalate product-quality concerns and adverse events with documented photos and details
- Keep thorough Gladly notes and resolution records so other agents can continue each case
- Work with internal and external teams to meet customer needs and resolve complaints professionally
Talablar
- Bachelor’s degree in any discipline
- At least three years of customer service experience across email, phone, or chat support
- Previous experience supporting SaaS products
- At least two years of experience supporting customers in the United States ecommerce market
- Strong written English and German communication skills with a clear, concise, friendly style
- Comfort working across multiple browser tabs and support tools
- A dependable home office with backup power and internet connectivity
- Ability to learn and navigate new technologies, systems, and applications quickly
- Working knowledge of core customer experience practices
- Customer-focused approach with the flexibility to respond to different personality types
- Analytical and critical-thinking skills with strong attention to detail
- Commitment to achieving high levels of client satisfaction
Imtiyozlar
- Language premium in addition to base compensation
- Reliable home office with backup power and internet