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Senior Client Success Manager – Texas Remote
Lead retention, growth, and service delivery for complex health plan accounts at Labcorp. This remote Texas role partners with enterprise clients, manages renewals, and drives quality-focused account strategies.
Tavsif
- Strengthen relationships with Labcorp’s existing clients
- Develop strategies aligned with client and internal business goals
- Find opportunities to expand accounts and improve portfolio performance
- Protect retention and satisfaction by understanding client needs, objectives, and pain points
- Serve as a consultative advisor to enterprise customers
- Translate client priorities for internal teams and coordinate execution
- Manage enterprise accounts proactively and lead strategic discovery discussions
- Partner across functions to deliver successful client services
- Oversee contractual commitments, service-level agreements, and performance indicators
- Guide stakeholders and recommend solutions to complex business challenges
- Keep Salesforce reporting and account documentation accurate and current
- Create and implement an annual client retention plan
- Project book-of-business revenue
- Train partner teams and share relevant market developments
- Recommend improvements to collaboration and operating practices
Talablar
- Bachelor’s degree
- Seven years of customer-facing experience in customer success, account management, customer support, and/or sales
- Track record managing complex health plan customers and growing and retaining accounts
- Strong knowledge of quality performance programs, including HEDIS, Medicare Stars, NCQA, and other quality rating systems
- Experience working with Salesforce tools, including Salesforce.com
- Ability to prioritize competing tasks, solve problems creatively, and escalate obstacles when necessary
- Executive presence with excellent written, verbal, and presentation skills
- Strong interpersonal ability to build relationships with decision-makers and influencers across organizational levels
- Analytical and problem-solving skills for influencing, negotiating, and closing deals while sustaining customer satisfaction and retention
- Ability to support teams as a resource and thought leader in developing creative solutions
- Commitment to inclusive, collaborative teamwork
- Willingness to travel occasionally, up to 20% of the time
Imtiyozlar
- Eligibility for an annual Labcorp Bonus Plan award
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability coverage
- Long-term disability coverage
- 401(k) plan
- Paid Time Off or Flexible Time Off
- Tuition reimbursement
- Employee Stock Purchase Plan
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