Labcorp is a global life sciences company working across clinical diagnostics and drug development. Its laboratory services support patients, healthcare providers, biopharmaceutical companies, and health organizations through routine and specialized testing, including work in oncology, women’s health, neurology, and genetics. Labcorp also contributes to biopharma research and commercialization with nonclinical studies, central laboratory services, and consulting that help advance new medicines. Its work brings together scientific expertise, laboratory operations, and healthcare support to improve understanding, diagnosis, and treatment of disease.
Senior Client Success Manager – Texas Remote
Lead retention, growth, and service delivery for complex health plan accounts at Labcorp. This remote Texas role partners with enterprise clients, manages renewals, and drives quality-focused account strategies.
United States
Texas$90,000 – $117,000 / year
RemoteFull-timeSeniorLeadEnglish RequiredCustomer SuccessCustomer Success ManagerDescription
- Strengthen relationships with Labcorp’s existing clients
- Develop strategies aligned with client and internal business goals
- Find opportunities to expand accounts and improve portfolio performance
- Protect retention and satisfaction by understanding client needs, objectives, and pain points
- Serve as a consultative advisor to enterprise customers
- Translate client priorities for internal teams and coordinate execution
- Manage enterprise accounts proactively and lead strategic discovery discussions
- Partner across functions to deliver successful client services
- Oversee contractual commitments, service-level agreements, and performance indicators
- Guide stakeholders and recommend solutions to complex business challenges
- Keep Salesforce reporting and account documentation accurate and current
- Create and implement an annual client retention plan
- Project book-of-business revenue
- Train partner teams and share relevant market developments
- Recommend improvements to collaboration and operating practices
Requirements
- Bachelor’s degree
- Seven years of customer-facing experience in customer success, account management, customer support, and/or sales
- Track record managing complex health plan customers and growing and retaining accounts
- Strong knowledge of quality performance programs, including HEDIS, Medicare Stars, NCQA, and other quality rating systems
- Experience working with Salesforce tools, including Salesforce.com
- Ability to prioritize competing tasks, solve problems creatively, and escalate obstacles when necessary
- Executive presence with excellent written, verbal, and presentation skills
- Strong interpersonal ability to build relationships with decision-makers and influencers across organizational levels
- Analytical and problem-solving skills for influencing, negotiating, and closing deals while sustaining customer satisfaction and retention
- Ability to support teams as a resource and thought leader in developing creative solutions
- Commitment to inclusive, collaborative teamwork
- Willingness to travel occasionally, up to 20% of the time
Benefits
- Eligibility for an annual Labcorp Bonus Plan award
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability coverage
- Long-term disability coverage
- 401(k) plan
- Paid Time Off or Flexible Time Off
- Tuition reimbursement
- Employee Stock Purchase Plan