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United Way of Connecticut
United Way of Connecticut
201 – 500 Xodimlar
LogistikaOziq-ovqat va ichimliklarSog‘liqni saqlash
United Way of Connecticut — shtat miqyosida faoliyat yuritadigan, aholiga zarur xizmatlarni topish, ishonchli ma’lumot olish va jamoatchilik ko‘magiga ulanishda yordam beradigan notijorat tashkilot. Tashkilot o‘zining 211 dasturi orqali odamlarni oziq-ovqat, boshpana, bolalar parvarishi va erta aralashuv xizmatlari kabi resurslar bilan bog‘laydi, shuningdek, o‘z joniga qasd qilishning oldini olish va inqiroz paytida yordam ko‘rsatadi. O‘z vaqtida yo‘l-yo‘riq berish orqali tabiiy ofatlar va boshqa favqulodda vaziyatlarda Konnektikut jamoalarini qo‘llab-quvvatlaydi. Shuningdek, United Way tashkilotlarini birlashtirib, hamkorlikni mustahkamlaydi va mahalliy ehtiyojlarga javob beradigan dasturlarni ishlab chiqadi. Tashkilot faoliyati axborot xizmatlari, sog‘liqni saqlash va insonlarga xizmat ko‘rsatish, inqirozga javob berish hamda jamoalarni rivojlantirish yo‘nalishlarini qamrab oladi.
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Kompaniyadagi ish o‘rinlari

Second-Shift Call Center Representative — United Way of Connecticut (Hybrid)

Support Connecticut callers through the 211 contact center by connecting them with housing, utility, food, healthcare, and other community resources. Provide confidential referrals, advocacy, and assistance by phone, chat, and email.

USAmerika Qo‘shma ShtatlariCTKonnektikut
21 $ / soat
GibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaQo‘ng‘iroqlar markazi vakili

Tavsif

  • Respond to calls, chats, and emails from people seeking assistance and community resources.
  • Evaluate caller needs and connect them with housing, utility, food, healthcare, and other services.
  • Investigate complex barriers and advocate for appropriate support.
  • Explain available options and help callers determine practical next steps.
  • Record every interaction accurately to support continuity and follow-up.
  • Apply established procedures while protecting caller privacy and confidentiality.
  • Connect callers with housing assistance, rental support, and shelter resources.
  • Research community programs and customize referrals to individual circumstances.
  • Combine empathy with efficient problem-solving in a high-volume environment.
  • Work collaboratively with a mission-focused team.

Talablar

  • High school diploma or GED, together with relevant experience.
  • Educational or professional background in social work, psychology, counseling, or human services.
  • Experience with housing services, case management, advocacy, or call center work.
  • Customer service experience and a genuine interest in helping people solve problems.
  • Relevant internship or volunteer experience may qualify recent graduates.
  • Willingness and ability to work a second shift, generally from 3:00 PM to 11:00 PM.
  • Some schedules may combine second- and third-shift hours to meet operational needs.
  • Availability to work holidays or during severe weather when required.
  • Ability to complete the applicable language proficiency assessment for a language differential.

Imtiyozlar

  • Qualified hours may receive a $1.00–$2.00 per-hour second-shift differential.
  • After 90 days, qualified Spanish- or Portuguese-speaking employees who pass the applicable assessment may receive an additional $0.75 per hour for one language, or $1.50 per hour for both.
  • The employer makes an outright 5% 401(k) contribution.
  • Paid time off begins accruing immediately.
  • The role includes 13 paid holidays each year.
  • Health coverage includes 80% of the medical plan premium and deductible.
  • Tuition reimbursement becomes available after one year.
  • Employment qualifies toward Public Service Student Loan Forgiveness.
  • Paid, comprehensive training is provided.
  • Employees receive continuing coaching, supervision, and team collaboration.
  • After training, the hybrid schedule includes four remote days and one in-office day.
  • The workplace is supportive, inclusive, and mission-driven.

O‘xshash ish o‘rinlari

Johnson & Johnson

Director, Patient and Customer Experience – Johnson & Johnson, Singapore

Johnson & Johnson
H1B vizasi homiysiFarmatsevtika mahsulotlariSog‘liqni saqlashTibbiy sug‘urta
SGSingapurGibridTo‘liq stavkaYetakchiTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Lead Johnson & Johnson’s APAC patient experience, patient support and commercial AI strategy from Singapore. Drive regional customer experience adoption, market execution and cross-functional healthcare innovation.

Ochish