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Float
Float
51 – 200 Xodimlar
B2BFintexSaaS
Float zamonaviy bizneslar uchun barcha xarajatlarni yagona joyda boshqarish platformasini ishlab chiqadigan Kanadadagi fintech kompaniyasidir. Uning mahsulotlari korporativ kartalar, hisob-kitoblarni to‘lash, xarajatlarni qoplash, biznes hisobvaraqlari, valyuta ayirboshlash, buxgalteriya hisobini avtomatlashtirish, hisobotlar va xavfsizlik vositalarini bitta platformaga birlashtiradi. Float moliya jamoalariga kundalik xarajatlarni avtomatlashtirish, pul oqimini yaxshiroq ko‘rish va oy yakunidagi hisoblarni yopish jarayonini samaraliroq tashkil etishga yordam beradi. Platformada buxgalteriya ish jarayonlari uchun integratsiyalar hamda tartibga solinadigan hamkorlar taqdim etadigan bank infratuzilmasi mavjud.
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Kompaniyadagi ish o‘rinlari

Scaled Customer Success Manager at Float, Canada Hybrid

Lead digital-first customer success for Float’s Canadian financial operating system. Manage more than 7,000 accounts through automation, analytics, renewals, and expansion.

CAKanada
90 000 $ – 100 000 $ / yil
GibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri

Tavsif

  • Manage a portfolio of more than 7,000 scaled customers through webinars, automated email, digital engagement, targeted one-to-one outreach, and community channels.
  • Improve adoption, net revenue retention, health scores, payment volume, and customer satisfaction through focused outreach and digital playbooks.
  • Manage segment renewals and identify expansion opportunities using product usage and customer health data.
  • Develop and refine Float’s scaled customer experience playbook with leaders across CX, Product, Lifecycle Marketing, and RevOps.
  • Create scaled onboarding, lifecycle communications, and tech-touch success plans that strengthen engagement and reduce churn.
  • Lead cross-functional customer experience programs from planning through execution.
  • Use Appcues, email automation, and customer success platforms to launch and measure playbooks, monitor usage, and manage health scoring.
  • Collaborate with RevOps and Data on churn prediction models, dashboards, and customer insights.
  • Evaluate and recommend tools that improve digital engagement and visibility into customer success.
  • Advocate for scaled customers by sharing trends, insights, and blockers with Product, Support, RevOps, Marketing, and CX.
  • Define cross-functional service-level agreements and feedback loops for the tech-touch customer experience.

Talablar

  • At least 4–5 years of customer success experience in a fast-moving SaaS environment.
  • Demonstrated success creating programs and processes that deliver a high-quality customer experience at scale.
  • Experience managing a scaled customer portfolio or delivering one-to-many success programs throughout the customer lifecycle.
  • Strong command of data analytics and CRM tools.
  • Clear, effective communication and strong interpersonal skills.
  • Excellent analytical and problem-solving abilities.
  • Experience managing renewals and expansion at scale with a focus on net revenue retention.
  • A customer-focused, product-oriented approach.
  • Comfort building and refining programs in ambiguous environments.
  • Experience partnering cross-functionally with CX, Product, and RevOps teams.
  • Experience in fintech, payments, or accounting-related products is a plus.
  • Experience developing or refining churn prediction models with Data or RevOps is a plus.
  • Must be legally authorized to work in Canada.
  • Must currently live in Canada.

Imtiyozlar

  • Equity options.
  • Competitive compensation.
  • Benefits package.
  • Hybrid work arrangement with in-office days for team connection and collaboration.
  • Catered team lunches every Tuesday, Wednesday, and Thursday.
  • Dog-friendly office.
  • High-trust, high-performance workplace culture.
  • Workplace accommodations available during hiring or employment.

O‘xshash ish o‘rinlari

Advocate Aurora Health

Human Resources Internship

Advocate Aurora Health
Sog‘liqni saqlashTibbiy sug‘urta
USAmerika Qo‘shma ShtatlariALAlabamaAKAlyaskaAZArizonaFLFloridaIDAydahoILIllinoysIAAyovaKSKanzasKYKentukkiLALuizianaMEMenMIMichiganMSMissisipiMOMissuriMTMontanaNENebraskaNVNevadaNHNyu-HempshirNMNyu-MeksikoNCShimoliy KarolinaNDShimoliy DakotaOHOgayoOKOklaxomaPAPensilvaniyaSCJanubiy KarolinaSDJanubiy DakotaTNTennessiTXTexasUTYutaVAVirjiniyaWVG‘arbiy VirjiniyaWIViskonsinWYVayoming
21 $ / soat
MasofaviyAmaliyotBoshlang‘ich darajaTalab Qilinadigan Til: inglizchaInson resurslari

Support recruiting, onboarding, employee engagement, and HR operations at Advocate Aurora Health. Build practical experience with HR systems, reporting, and process improvement in a remote internship.

Ochish
Johnson & Johnson

Director, Patient and Customer Experience – Johnson & Johnson, Singapore

Johnson & Johnson
H1B vizasi homiysiFarmatsevtika mahsulotlariSog‘liqni saqlashTibbiy sug‘urta
SGSingapurGibridTo‘liq stavkaYetakchiTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Lead Johnson & Johnson’s APAC patient experience, patient support and commercial AI strategy from Singapore. Drive regional customer experience adoption, market execution and cross-functional healthcare innovation.

Ochish