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Finalsite
Finalsite
201 – 500 Xodimlar
B2BSaaSTa’lim
Finalsite K–12 va oliy ta’lim muassasalari uchun ta’limga yo‘naltirilgan SaaS hamda kommunikatsiya texnologiyalarini ishlab chiqadi. Uning platformasi kontentni boshqarish tizimi va veb-sayt dizayni yechimi bo‘lgan Composer dasturini sun’iy intellekt asosidagi chatbot vositalari, ommaviy bildirishnomalar, xabar almashish, mobil ilovalar, o‘quvchilarni ro‘yxatga olish va qabul jarayonini boshqarish hamda marketing xizmatlari bilan birlashtiradi. Finalsite maktab tumanlari, mustaqil, xalqaro, charter va diniy yo‘nalishdagi maktablar bilan hamkorlik qilib, raqamli kommunikatsiya, hamjamiyat bilan aloqalar va o‘quvchilarni qabul qilish o‘sishini qo‘llab-quvvatlaydi.
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Kompaniyadagi ish o‘rinlari

Remote Digital Client Success Manager – Finalsite

Lead digital adoption, account health, risk management, and renewals for Finalsite’s K–12 education technology platform. Manage a pooled portfolio of U.S. clients through scalable, digital-first engagement.

USAmerika Qo‘shma ShtatlariMasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri

Tavsif

  • Oversee post-implementation relationships across a high-volume, pooled client portfolio
  • Coordinate outreach, check-ins, training, escalations, and strategic business reviews
  • Deliver customized and scaled lifecycle communications that support mid-contract value realization
  • Document and communicate client outcomes, success stories, and feedback
  • Adapt engagement plans to client segments, product portfolios, and account health signals
  • Direct clients to appropriate self-service resources and relevant success examples
  • Analyze engagement, usage, and support information in ChurnZero, Salesforce, Zendesk, and internal systems
  • Maintain account health records, identify risks, document blockers and remediation, and lead re-engagement efforts
  • Resolve inbound requests and conduct outbound outreach triggered by lifecycle events or health indicators
  • Watch at-risk accounts and initiate the appropriate follow-up or escalation process
  • Lead renewal readiness through six- to twelve-month planning cycles and contract strategy coordination
  • Manage renewal opportunities from contract review and quoting through negotiation and completion
  • Collaborate with Sales on renewals that may include upsell or cross-sell opportunities
  • Measure performance across renewal rates, NRR, GRR, outreach, account recovery, response quality, and Salesforce/Totango data completeness

Talablar

  • At least three years of experience in client success, account management, or client strategy, ideally in SaaS or a technology-focused environment
  • Demonstrated success managing strategic accounts and large pooled portfolios through scalable engagement approaches
  • Strong knowledge of the client lifecycle, including proactive adoption, risk reduction, and stakeholder retention
  • Excellent communication, negotiation, and value-focused storytelling abilities
  • Hands-on experience with Salesforce, Totango, Zendesk, or comparable CRM and client success platforms
  • Ability to use data to understand client needs, uncover engagement opportunities, and prioritize competing work
  • Experience with automated or scaled communication platforms is advantageous
  • Bachelor’s degree required
  • Permanent U.S. residency and ongoing residence in the United States are required for employment

Imtiyozlar

  • Competitive benefits package
  • Opportunities for professional growth and development
  • Collaborative, purpose-driven culture centered on partnership
  • Fully remote employment
  • Equal opportunity employment with reasonable accommodations for disabilities or special needs

O‘xshash ish o‘rinlari

Sikla GmbH

Customer and Sales Support Specialist

Sikla GmbH
501 – 1 000 Xodimlar
Ishlab chiqarishKonsaltingLogistika
GBBuyuk BritaniyaOfisdaTo‘liq stavkaJuniorO‘rta darajaDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash
ERP

Support Sikla UK’s technical modular support systems business in Milton Keynes, handling customer and sales enquiries from quotation through delivery. Coordinate orders, documentation, logistics, and ERP administration with customers and internal teams.

Ochish
Newstel Worldwide

Part-Time Danish-Speaking Customer Service Agent (Portugal, Remote)

Newstel Worldwide
201 – 500 Xodimlar
KonsaltingLogistikaMarketing
PTPortugaliya
11 € – 14 € / soat
MasofaviyYarim stavkaJuniorO‘rta darajaDiplom talab qilinmaydiTalab Qilinadigan Til: danTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Provide remote customer support in Danish for Newstel’s multilingual BPO customers while meeting service and quality targets. This part-time role covers email, chat and phone enquiries from Portugal.

Ochish