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Town Web Qo‘shma Shtatlardagi munitsipalitetlar va mahalliy davlat boshqaruvi organlari uchun veb-saytlarni loyihalashtiradi va ishlab chiqadi. 16 yildan ortiq tajribaga ega bo‘lgan hamda 42 shtatda 800 dan ortiq munitsipal veb-saytni ishga tushirgan kompaniya shahar kotiblari va ma’murlariga ommaviy axborotni onlayn boshqarishda yordam beradigan qulay va mobil qurilmalarga mos platformalarga e’tibor qaratadi. Uning xizmatlari qatoriga maxsus veb-sayt dizayni, ADA 508 talablariga mos tajribalar, onlayn to‘lovlar, fayllarni boshqarish va SSL bilan himoyalangan saytlar kiradi. Bu xizmatlar doimiy mijozlarni qo‘llab-quvvatlash hamda har uch yilda rejalashtiriladigan qayta dizayn ishlari bilan ta’minlanadi.
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Remote Client Success Specialist at Town Web

Support municipal clerks using website, forms, payments, and meeting-minutes software. Resolve technical issues, strengthen documentation, and manage ongoing client relationships.

CAKanadaUSAmerika Qo‘shma ShtatlariMasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri
WordPress

Tavsif

  • Create warm, personal, and unhurried client interactions
  • Step in when Fin or existing documentation cannot resolve a client issue
  • Own each client problem from the initial message through verified resolution
  • Lead account recovery for at-risk accounts through calls, action plans, timelines, and follow-through
  • Identify the relevant product and technical layer before escalating an issue
  • Reproduce problems, document steps with screenshots or recordings, and file actionable Linear bugs
  • Track open Linear issues, remove blockers, and validate completed fixes with clients
  • Use Claude and the code repository to investigate product behavior and propose small fixes for developer review
  • Maintain and enhance the help centers for Town Web, HeyGov, and ClerkMinutes
  • Create troubleshooting content and improve Fin’s AI-agent responses
  • Produce concise client training videos
  • Manage support conversations that Fin cannot resolve
  • Assist the projects team with client onboarding
  • Develop proactive relationships with assigned municipal accounts
  • Conduct recurring account reviews and use usage data to uncover unrealized value
  • Explain unused services and identify expansion and renewal opportunities for sales
  • Help clients become proficient with the products
  • Co-host product webinars and training sessions with Product Managers

Talablar

  • Work remotely during Central US hours
  • Demonstrated support experience in a high-quality service organization; Basecamp-level standards are preferred
  • Experience in SaaS support or client success with direct collaboration with engineers
  • Daily experience with an issue tracker; Linear is preferred, while Jira or a similar tool is acceptable
  • Experience using Intercom or comparable support software
  • Experience creating or maintaining knowledge-base content
  • Experience with an AI support agent is a plus
  • Technical curiosity, including the ability to read errors, use browser developer tools, and investigate behavior with Claude
  • Ability to write complete bug reports and collaborate effectively with developers
  • Highly autonomous and accountable approach to work
  • Warm, clear, and precise written communication
  • Patiently explain products to less technical users
  • Ability to manage complete client accounts rather than individual tickets alone
  • Comfort working across multiple products and brands
  • Comfort working in a lean, documentation-focused team
  • Proactive approach to account management
  • Government or municipal software experience is a plus
  • Experience with WordPress-based websites is a plus
  • Experience with AI coding assistants is a plus
  • Apply through Workable
  • Complete the Culture Index survey; applications without it will not be processed
  • Submit a Loom video answering the specified client-service question

Imtiyozlar

  • Internet stipend
  • Gym membership or wellness stipend
  • Public holidays observed in your country of residence
  • 20 paid vacation days
  • Paid take-home test

O‘xshash ish o‘rinlari