Trinity Health — Kanzas shtatining Uichita shahrida joylashgan, ruhiy tarbiyani akademik ta’lim bilan uyg‘unlashtiradigan, e’tiqodga asoslangan ta’lim muhitini taqdim etuvchi xristian K–12 ta’lim muassasasi. Uning dasturlari sinfdagi ta’lim, sport va tasviriy san’at orqali o‘quvchilarning intellektual hamda shaxsiy rivojlanishini qo‘llab-quvvatlaydi. O‘qituvchilar va oilalar akademik yutuqlar, jamoat hayotida ishtirok etish hamda Iso Masih bilan shaxsiy munosabatni rag‘batlantirish uchun hamkorlik qiladi.
HR Records Administrator (Tier 1) – Livonia, Michigan (Hybrid)
Support Trinity Health colleagues with HR inquiries, records administration, document processing, and employment verification. Maintain HRIS records, resolve cases, process unemployment questionnaires, and manage confidential PDF documentation.
Tavsif
- Deliver administrative support and solutions in line with applicable experience, education, policies, and procedures.
- Perform clerical duties such as customer service, data entry, and organized records maintenance.
- Provide a high-quality colleague experience through case management and telephone support.
- Resolve inquiries at the first point of contact while meeting service-level standards.
- Track cases, issues, and notes using case management technology.
- Address questions about employee records, employment administration, HRIS platforms, and policy interpretation.
- Assist teammates while achieving weekly performance, quality, and accuracy targets.
- Recommend process improvements and help implement approved enhancements.
- Build effective working relationships with health ministry partners and Centers of Expertise.
- Adopt new systems and workflows while helping colleagues navigate operational changes.
- Handle complex cases, mentor peers, and support continuous improvement as expertise develops.
- Review employee documents for accuracy, completeness, and required authorizations.
- Use forms-mapping tools and departmental procedures to determine appropriate HR system entries.
- Process PDF files in Adobe Acrobat, including extraction, combination, redaction, and other modifications.
- Complete organization-wide intake of unemployment questionnaires.
- Respond to inquiries, consult job aids and knowledge resources, and escalate complex matters when necessary.
- Communicate with internal and external customers about employment verification requests.
Talablar
- Associate degree or equivalent professional experience.
- At least one year of progressive experience in a high-volume customer support environment.
- Proficiency with Adobe, Workday, UKG, Cisco, or comparable HRIS and contact center systems.
- Ability to travel to Trinity Health sites up to 25% as needed.
- Experience in HR Shared Services, talent acquisition, recruiting, benefits, or onboarding is preferred.
- Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
- HR certification from an accredited organization.
- Experience in a high-volume HR Shared Services setting, including employment or benefits administration.