Rillet — murakkab moliyaviy operatsiyalar uchun sun’iy intellektga asoslangan korporativ resurslarni rejalashtirish (ERP) platformasini ishlab chiqayotgan fintech kompaniyasi. Uning dasturiy ta’minoti bosh kitobni boshqarish, debitorlik qarzlari, kreditorlik qarzlari, bank hisoblarini solishtirish va daromadni tan olish kabi asosiy buxgalteriya ish jarayonlarini avtomatlashtiradi, shuningdek, bir nechta yuridik shaxsga ega tashkilotlar va moliyaviy hisobotlarni qo‘llab-quvvatlaydi. Rillet moliyaviy xizmatlar, sog‘liqni saqlash va elektron tijorat kabi sohalardagi bizneslarga xizmat ko‘rsatib, moliya jamoalariga hisob-kitoblarini boshqarish va moliyaviy ma’lumotlarning izchil ko‘rinishini saqlashga yordam beradi.
Customer Support Representative at Rillet — Hybrid
Rillet is hiring a Customer Support Representative to handle customer tickets, triage product issues, and strengthen internal knowledge systems. This full-time hybrid position is based near New York City or San Francisco.
Tavsif
- Handle inbound questions, bug triage, and data requests across support channels
- Provide clear, professional responses through asynchronous communication
- Assess issues and escalate them to Customer Success or Engineering with the necessary context
- Record solutions, product behavior, and edge cases in the internal knowledge base
- Apply accurate ticket tags and categories to improve data quality and AI agent performance
- Identify recurring customer questions and share them with Product and Engineering
- Use established playbooks and escalation procedures while flagging opportunities to improve processes
Talablar
- Bring 6 months to 2 years of experience in customer support, customer success, or a comparable customer-facing role
- Prioritize customer needs in day-to-day decisions
- Write clearly and effectively in asynchronous channels
- Learn complex products and workflows quickly
- Recognize recurring patterns and document findings accurately
- Triage customer issues effectively
- Take ownership of work with careful attention to detail
- Familiarity with accounting concepts or finance workflows is helpful
- Experience using Pylon, Linear, or comparable customer support or success tools is helpful
- Background working with an accounting-related product is helpful
Imtiyozlar
- Competitive compensation
- Meaningful equity participation
- Benefits covering health, wellbeing, time away from work, family needs, and long-term financial planning
- Team meals, events, and company gatherings
- Hybrid schedule with in-person collaboration on Tuesdays and Thursdays, plus one flexible in-office day each week