TDCX kompaniyalarga mijozlari bilan bir nechta kanallar orqali muloqot qilish va ularga xizmat ko‘rsatishda yordam berishga mo‘ljallangan mijozlar tajribasi yechimlarini taqdim etadi. Uning xizmatlari xavfsiz va maxfiylikni hisobga oladigan xabar almashishga e’tibor qaratadi, shu bilan birga muloqotlarni tartibli va qulay saqlashga yordam beradigan hamjamiyat ishtiroki hamda guruh suhbatlarini qo‘llab-quvvatlaydi. Kompaniya profili mijozlar tajribasi, kommunikatsiya xizmatlari va tegishli biznesni qo‘llab-quvvatlash operatsiyalaridagi imkoniyatlarni izlayotgan mutaxassislar uchun qiziqarli bo‘lishi mumkin.
Customer Service Representative – Onsite in the Philippines
Support TDCX customers across communication channels by resolving issues, following cases through to closure, and improving the customer experience. TDCX is a global business process outsourcing and customer experience solutions provider.
Tavsif
- Support customers through relevant communication channels and deliver a helpful service experience.
- Identify customer needs, investigate existing issues, and provide clear, suitable solutions.
- Resolve inquiries at first contact where possible and follow up with service partners and internal teams to close cases to service standards.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow procedures when delivering services to support high customer satisfaction.
- Build lasting customer relationships through attentive, proactive service.
- Carry out other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.
Talablar
- A diploma or higher qualification in any field, including advanced, graduate, postgraduate, professional, or master’s degrees.
- Related work experience is preferred, with two years specified; fresh graduates are encouraged to apply.
- Strong time management and motivation to exceed expectations.
- Ability to manage multiple tasks and tailor responses and actions to information provided by customers.
- Strong communication skills, including active listening, empathy, and professional phone etiquette.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new ones.
- Excellent spoken and written English, as well as the language of the supported market.
Imtiyozlar
- Competitive pay and attractive perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Staff activities and recognition programs.
- Learning and development plans to support career growth.
- A positive workplace culture that supports your future.
- Convenient location with direct public transport links.
- Flexible working arrangements.
- Coaching and mentoring from experienced colleagues.
- Opportunity to join a global company recognized with hundreds of industry awards.