TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Customer Service Representative – Onsite in the Philippines
Support TDCX customers across communication channels by resolving issues, following cases through to closure, and improving the customer experience. TDCX is a global business process outsourcing and customer experience solutions provider.
Description
- Support customers through relevant communication channels and deliver a helpful service experience.
- Identify customer needs, investigate existing issues, and provide clear, suitable solutions.
- Resolve inquiries at first contact where possible and follow up with service partners and internal teams to close cases to service standards.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow procedures when delivering services to support high customer satisfaction.
- Build lasting customer relationships through attentive, proactive service.
- Carry out other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.
Requirements
- A diploma or higher qualification in any field, including advanced, graduate, postgraduate, professional, or master’s degrees.
- Related work experience is preferred, with two years specified; fresh graduates are encouraged to apply.
- Strong time management and motivation to exceed expectations.
- Ability to manage multiple tasks and tailor responses and actions to information provided by customers.
- Strong communication skills, including active listening, empathy, and professional phone etiquette.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new ones.
- Excellent spoken and written English, as well as the language of the supported market.
Benefits
- Competitive pay and attractive perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Staff activities and recognition programs.
- Learning and development plans to support career growth.
- A positive workplace culture that supports your future.
- Convenient location with direct public transport links.
- Flexible working arrangements.
- Coaching and mentoring from experienced colleagues.
- Opportunity to join a global company recognized with hundreds of industry awards.