TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
Customer Service Representative – Onsite in the Philippines
Support TDCX customers across communication channels by resolving issues, following cases through to closure, and improving the customer experience. TDCX is a global business process outsourcing and customer experience solutions provider.
Descriere
- Support customers through relevant communication channels and deliver a helpful service experience.
- Identify customer needs, investigate existing issues, and provide clear, suitable solutions.
- Resolve inquiries at first contact where possible and follow up with service partners and internal teams to close cases to service standards.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow procedures when delivering services to support high customer satisfaction.
- Build lasting customer relationships through attentive, proactive service.
- Carry out other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.
Cerințe
- A diploma or higher qualification in any field, including advanced, graduate, postgraduate, professional, or master’s degrees.
- Related work experience is preferred, with two years specified; fresh graduates are encouraged to apply.
- Strong time management and motivation to exceed expectations.
- Ability to manage multiple tasks and tailor responses and actions to information provided by customers.
- Strong communication skills, including active listening, empathy, and professional phone etiquette.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new ones.
- Excellent spoken and written English, as well as the language of the supported market.
Beneficii
- Competitive pay and attractive perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Staff activities and recognition programs.
- Learning and development plans to support career growth.
- A positive workplace culture that supports your future.
- Convenient location with direct public transport links.
- Flexible working arrangements.
- Coaching and mentoring from experienced colleagues.
- Opportunity to join a global company recognized with hundreds of industry awards.