TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.
Customer Service Representative – Onsite in the Philippines
Support TDCX customers across communication channels by resolving issues, following cases through to closure, and improving the customer experience. TDCX is a global business process outsourcing and customer experience solutions provider.
Сипаттама
- Support customers through relevant communication channels and deliver a helpful service experience.
- Identify customer needs, investigate existing issues, and provide clear, suitable solutions.
- Resolve inquiries at first contact where possible and follow up with service partners and internal teams to close cases to service standards.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow procedures when delivering services to support high customer satisfaction.
- Build lasting customer relationships through attentive, proactive service.
- Carry out other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.
Талаптар
- A diploma or higher qualification in any field, including advanced, graduate, postgraduate, professional, or master’s degrees.
- Related work experience is preferred, with two years specified; fresh graduates are encouraged to apply.
- Strong time management and motivation to exceed expectations.
- Ability to manage multiple tasks and tailor responses and actions to information provided by customers.
- Strong communication skills, including active listening, empathy, and professional phone etiquette.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new ones.
- Excellent spoken and written English, as well as the language of the supported market.
Артықшылықтар
- Competitive pay and attractive perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Staff activities and recognition programs.
- Learning and development plans to support career growth.
- A positive workplace culture that supports your future.
- Convenient location with direct public transport links.
- Flexible working arrangements.
- Coaching and mentoring from experienced colleagues.
- Opportunity to join a global company recognized with hundreds of industry awards.