Deskpro
Deskpro
Deskpro mijozlarga xizmat ko‘rsatish va ichki servis operatsiyalarini moslashuvchan tarzda boshqarishga muhtoj tashkilotlar uchun help-desk dasturiy ta’minotini ishlab chiqadi. Uning platformasi bulutda yoki tashkilotning o‘z infratuzilmasida joylashtirilishi mumkin; u elektron pochta, jonli chat va ovozli aloqa kabi kanallardan keladigan murojaatlarni yagona tizimga birlashtiradi. Deskpro shuningdek ish jarayonlarini avtomatlashtirish, biznes vositalari bilan integratsiya, hisobotlar va IT, HR, yuridik hamda mijozlarga xizmat ko‘rsatish jamoalari uchun keng qamrovli sozlash imkoniyatlarini taqdim etadi. Samaradorlik sohasida faoliyat yurituvchi B2B SaaS kompaniyasi sifatida Deskpro xavfsizlik, joylashtirish va operatsion talablari turlicha bo‘lgan rivojlanayotgan bizneslar hamda korporativ tashkilotlarni qo‘llab-quvvatlaydi.

Commercial Customer Success Manager – Deskpro UK Hybrid

Manage customer retention, renewals, and account expansion across Deskpro’s UK and EMEA customer base. Support helpdesk-software customers ranging from SMB to Enterprise.

Tavsif

  • Manage a high-volume customer portfolio across the UK and EMEA, covering multiple segments
  • Generate and convert expansion opportunities through upselling and cross-selling
  • Meet retention goals and expansion revenue targets
  • Develop Success Plans tailored to customer objectives and account tiers
  • Lead QBRs and value reviews for larger customers while maintaining lighter-touch engagement for scaled accounts
  • Manage renewals, assess account risk, and partner with the Director of Customer Success on mitigation plans
  • Track customer health signals and respond to emerging risks early
  • Serve as customers’ main contact and a trusted strategic partner
  • Work closely with Product, Support, Solutions, and Marketing teams
  • Help shape customer coverage models and operating processes as the company grows

Talablar

  • Bring 2–3 years of experience in B2B SaaS customer success or account management, including exposure to renewals, retention, or upselling
  • Have a proven track record of managing a high-volume book of business while efficiently identifying risk and growth opportunities
  • Communicate confidently with technical decision-makers and connect complex product capabilities to strategic business outcomes
  • Be comfortable working toward commercial goals and motivated to grow and expand existing customer accounts
  • Have experience with QBRs, success planning, and structured engagement at scale, plus the organisation and prioritisation skills to manage a region independently
  • Work effectively remotely with strong self-management, owning your schedule and priorities without daily in-person supervision

Imtiyozlar

  • £70k OTE comprising base salary, uncapped commission, and a retention bonus paid quarterly
  • Participation in an employee equity scheme
  • 25 days of annual leave plus UK Bank Holidays
  • Remote-first work arrangement with access to the Wimbledon headquarters
  • Dedicated personal development budget
  • BUPA private healthcare
  • Pension scheme

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