Deskpro उन संगठनों के लिए हेल्प डेस्क सॉफ़्टवेयर विकसित करता है जिन्हें ग्राहक सहायता और आंतरिक सेवा संचालन को प्रबंधित करने के लिए एक लचीले तरीके की आवश्यकता होती है। इसका प्लेटफ़ॉर्म क्लाउड या ऑन-प्रिमाइसेस पर तैनात किया जा सकता है और ईमेल, लाइव चैट तथा वॉइस जैसे चैनलों से आने वाले अनुरोधों को एक ही सिस्टम में एकत्र करता है। Deskpro वर्कफ़्लो ऑटोमेशन, व्यावसायिक टूल्स के साथ इंटीग्रेशन, रिपोर्टिंग और व्यापक कॉन्फ़िगरेशन विकल्प भी प्रदान करता है, जिससे IT, HR, कानूनी और ग्राहक सेवा जैसी टीमें लाभान्वित होती हैं। उत्पादकता क्षेत्र की B2B SaaS कंपनी के रूप में, Deskpro अलग-अलग सुरक्षा, परिनियोजन और परिचालन आवश्यकताओं वाले बढ़ते व्यवसायों और बड़े उद्यम संगठनों—दोनों का समर्थन करता है।
Commercial Customer Success Manager – Deskpro UK Hybrid
Manage customer retention, renewals, and account expansion across Deskpro’s UK and EMEA customer base. Support helpdesk-software customers ranging from SMB to Enterprise.
विवरण
- Manage a high-volume customer portfolio across the UK and EMEA, covering multiple segments
- Generate and convert expansion opportunities through upselling and cross-selling
- Meet retention goals and expansion revenue targets
- Develop Success Plans tailored to customer objectives and account tiers
- Lead QBRs and value reviews for larger customers while maintaining lighter-touch engagement for scaled accounts
- Manage renewals, assess account risk, and partner with the Director of Customer Success on mitigation plans
- Track customer health signals and respond to emerging risks early
- Serve as customers’ main contact and a trusted strategic partner
- Work closely with Product, Support, Solutions, and Marketing teams
- Help shape customer coverage models and operating processes as the company grows
आवश्यकताएँ
- Bring 2–3 years of experience in B2B SaaS customer success or account management, including exposure to renewals, retention, or upselling
- Have a proven track record of managing a high-volume book of business while efficiently identifying risk and growth opportunities
- Communicate confidently with technical decision-makers and connect complex product capabilities to strategic business outcomes
- Be comfortable working toward commercial goals and motivated to grow and expand existing customer accounts
- Have experience with QBRs, success planning, and structured engagement at scale, plus the organisation and prioritisation skills to manage a region independently
- Work effectively remotely with strong self-management, owning your schedule and priorities without daily in-person supervision
लाभ
- £70k OTE comprising base salary, uncapped commission, and a retention bonus paid quarterly
- Participation in an employee equity scheme
- 25 days of annual leave plus UK Bank Holidays
- Remote-first work arrangement with access to the Wimbledon headquarters
- Dedicated personal development budget
- BUPA private healthcare
- Pension scheme