Raiz Educação ta’lim sohasiga xizmat ko‘rsatuvchi Braziliya investitsiya va boshqaruv guruhidir. 2016-yilda tashkil etilgan kompaniya umumiy ta’lim maktablari, ta’lim texnologiyalari provayderlari, til kurslari operatorlari va maktab tizimlarini yetkazib beruvchilarni qamrab olgan portfelni shakllantiradi hamda qo‘llab-quvvatlaydi. Kompaniya pedagogik bilimlarni professional boshqaruv amaliyotlari bilan uyg‘unlashtirib, portfeldagi tashkilotlarga o‘ziga xos ta’lim falsafasini saqlagan holda faoliyatini kuchaytirish va xizmatlar sifatini yaxshilashga yordam beradi.
Collections Manager - Hybrid in Brazil
Lead credit recovery strategies at Raiz Educação, managing teams, partners, performance metrics, and conversational AI initiatives for collections.
Tavsif
- Lead the collections team by overseeing targets, productivity, quality, and employee development
- Manage outsourced collection agencies, evaluating results, targets, and negotiation quality
- Design collection strategies tailored to student profiles, delinquency stages, and relationship stages
- Track recovery rates, delinquency, settlements, payment promises, and collection costs
- Establish negotiation policies and identify improvements across processes, channels, and tools
- Drive the implementation and continued development of conversational AI for collections
- Collaborate with Finance, Academic, Customer Service, Technology, and Legal teams
- Report results, analyses, and action plans to leadership
Talablar
- Bachelor’s degree in Business Administration, Financial Management, Economics, Accounting, Sales Management, Business Processes, or a related discipline
- Professional experience managing collections and credit recovery operations
- Experience leading teams and overseeing outsourced collection agencies
- Proven experience using KPIs, targets, and recovery strategies
- Experience with collection platforms, CRM systems, automation, and digital channels
- Knowledge of or experience with conversational AI for negotiation and customer service
- Analytical ability to turn performance metrics into strategies and action plans
- Strong communication and negotiation skills with a clear results focus