Raiz Educação este un grup brazilian de investiții și management care activează în sectorul educației. Fondată în 2016, compania dezvoltă și sprijină un portofoliu format din școli de învățământ de bază, furnizori de tehnologie educațională, operatori de cursuri de limbi străine și furnizori de sisteme școlare. Abordarea sa combină expertiza pedagogică cu practici de management profesionist, ajutând organizațiile din portofoliu să își consolideze operațiunile, păstrându-și în același timp filozofiile educaționale distincte și îmbunătățind calitatea serviciilor oferite.
Collections Manager - Hybrid in Brazil
Lead credit recovery strategies at Raiz Educação, managing teams, partners, performance metrics, and conversational AI initiatives for collections.
Descriere
- Lead the collections team by overseeing targets, productivity, quality, and employee development
- Manage outsourced collection agencies, evaluating results, targets, and negotiation quality
- Design collection strategies tailored to student profiles, delinquency stages, and relationship stages
- Track recovery rates, delinquency, settlements, payment promises, and collection costs
- Establish negotiation policies and identify improvements across processes, channels, and tools
- Drive the implementation and continued development of conversational AI for collections
- Collaborate with Finance, Academic, Customer Service, Technology, and Legal teams
- Report results, analyses, and action plans to leadership
Cerințe
- Bachelor’s degree in Business Administration, Financial Management, Economics, Accounting, Sales Management, Business Processes, or a related discipline
- Professional experience managing collections and credit recovery operations
- Experience leading teams and overseeing outsourced collection agencies
- Proven experience using KPIs, targets, and recovery strategies
- Experience with collection platforms, CRM systems, automation, and digital channels
- Knowledge of or experience with conversational AI for negotiation and customer service
- Analytical ability to turn performance metrics into strategies and action plans
- Strong communication and negotiation skills with a clear results focus