Raiz Educação ब्राज़ील का एक निवेश और प्रबंधन समूह है, जो शिक्षा क्षेत्र में सेवाएँ प्रदान करता है। 2016 में स्थापित यह कंपनी बुनियादी शिक्षा के स्कूलों, शिक्षा प्रौद्योगिकी प्रदाताओं, भाषा पाठ्यक्रम संचालकों और स्कूल-प्रणाली विक्रेताओं सहित विविध संस्थाओं का पोर्टफोलियो तैयार करती है और उनका समर्थन करती है। इसका दृष्टिकोण शैक्षणिक ज्ञान को पेशेवर प्रबंधन पद्धतियों के साथ जोड़ता है, जिससे पोर्टफोलियो की संस्थाएँ अपनी विशिष्ट शैक्षिक विचारधाराओं को बनाए रखते हुए संचालन को मजबूत कर सकें और अपनी सेवाओं की गुणवत्ता में सुधार कर सकें।
Collections Manager - Hybrid in Brazil
Lead credit recovery strategies at Raiz Educação, managing teams, partners, performance metrics, and conversational AI initiatives for collections.
विवरण
- Lead the collections team by overseeing targets, productivity, quality, and employee development
- Manage outsourced collection agencies, evaluating results, targets, and negotiation quality
- Design collection strategies tailored to student profiles, delinquency stages, and relationship stages
- Track recovery rates, delinquency, settlements, payment promises, and collection costs
- Establish negotiation policies and identify improvements across processes, channels, and tools
- Drive the implementation and continued development of conversational AI for collections
- Collaborate with Finance, Academic, Customer Service, Technology, and Legal teams
- Report results, analyses, and action plans to leadership
आवश्यकताएँ
- Bachelor’s degree in Business Administration, Financial Management, Economics, Accounting, Sales Management, Business Processes, or a related discipline
- Professional experience managing collections and credit recovery operations
- Experience leading teams and overseeing outsourced collection agencies
- Proven experience using KPIs, targets, and recovery strategies
- Experience with collection platforms, CRM systems, automation, and digital channels
- Knowledge of or experience with conversational AI for negotiation and customer service
- Analytical ability to turn performance metrics into strategies and action plans
- Strong communication and negotiation skills with a clear results focus