SupportNinja
SupportNinja
1 001 – 5 000 Xodimlar
B2BSaaS
SupportNinja ichki xodimlar sonini mutanosib ravishda oshirmagan holda o‘z imkoniyatlarini kengaytirishni istagan bizneslarga moslashuvchan autsorsing xizmatlarini taqdim etadi. Kompaniya faoliyati mijozlar tajribasi, mijozlarga va texnik yordam ko‘rsatish, kontent moderatsiyasi, ma’lumotlarni qayta ishlash, moliya va buxgalteriya hisobini qamrab oladi. Kompaniya 200 dan ortiq biznesga operatsiyalarini yaxshilash va o‘sishga intilishda yordam berish uchun moslashtirilgan xizmat ko‘rsatishni sun’iy intellekt asosidagi yechimlar bilan birlashtiradi. 2015-yilda tashkil etilgan SupportNinja B2B va SaaS sohalarida faoliyat yuritadi.

Bilingual Technical Support Representative II French English - Remote Romania

SupportNinja is hiring a bilingual Technical Support Representative II in Romania to assist global IoT customers. The role covers device, network, cloud, and connectivity troubleshooting while managing tickets against service-level commitments.

Tavsif

  • Deliver first-line technical support to customers worldwide
  • Track and answer incoming support tickets in the ticketing system
  • Conduct initial troubleshooting and analyze reported issues
  • Escalate complex cases to Tier 2 or Engineering as needed
  • Communicate with customers and provide timely updates in line with SLA commitments
  • Offer remote technical assistance to Field Service Engineers working at customer sites

Talablar

  • At least two years of technical support experience involving IoT devices, field hardware, and networking systems
  • Strong understanding of TCP/IP, static IP addresses versus DHCP reservations, NTP synchronization, MAC-address whitelisting, and 2.4 GHz versus 5 GHz Wi-Fi
  • Hands-on experience provisioning gateways, sensors, and routers, mapping assets, commissioning field equipment, and deploying over-the-air firmware updates
  • Knowledge of SIM lifecycle processes, including activation, suspension, expiration, ICCID and IMEI checks, roaming, custom APN authentication, and cellular failover or interface-priority settings
  • Ability to interpret RSSI, SNR, RSRP, SINR, and BLE signal measurements
  • Working familiarity with AWS, Azure, or Google Cloud Platform
  • Understanding of least-privilege access, bastion-host remote access, SSO, OAuth, and MFA
  • Basic familiarity with MQTT, HTTPS, WebSockets, Webhooks, and REST APIs
  • Familiarity with Postman, browser developer tools, Wireshark, and observability tools such as Kibana or Groundcover is an advantage
  • Excellent spoken and written French and English communication skills

Imtiyozlar

  • 21 days of annual leave credits
  • Medical coverage
  • Remote work allowance of 400 lei gross per month
  • Meal tickets worth 40 lei per working day
  • Bring-your-own-device arrangement
  • A culture focused on fun and growth

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