Five Star Solutions zagotavlja zunanje izvajanje storitev na področju uporabniške izkušnje in kontaktnih centrov za organizacije, ki potrebujejo prilagodljive in varne podporne operacije. Njene ekipe združujejo izkušene agente za podporo strankam s tehnologijami za uporabniško izkušnjo in inteligentno avtomatizacijo ter tako zagotavljajo skrb za stranke, tehnično podporo, dispečerstvo, vnos podatkov, neprekinjeno poslovanje in samopostrežne storitve, podprte z umetno inteligenco. Podjetje podpira stranke v zdravstvu, fintechu, maloprodaji, potovanjih, javni upravi in zavarovalništvu, pri čemer uporablja onshore, nearshore in offshore modele izvajanja storitev ter delovne tokove, zasnovane za regulirana okolja, vključno z operacijami, usklajenimi s standardi SOC 2, PCI in HIPAA.
Temporary Part-Time Evening Customer Service Representative
Provide remote customer support for Five Star Call Centers, responding to calls about debit card incentives, orders, and account balances. The part-time schedule includes weekday evenings and alternating weekends.
Združene države Amerike
Alabama
Idaho
Iowa
Kansas
Louisiana
Michigan
Misisipi
Misuri
Nebraska
Nevada
Severna Karolina
Severna Dakota
Ohio
Oklahoma
Pensilvanija
Južna Karolina
Južna Dakota
Tennessee
Teksas
Utah
Virginija
Zahodna Virginija
Wisconsin
Wyoming14 $ / ura
Na daljavoKrajši delovni časSeniorVodjaZahtevani Jezik: angleščinaPodpora strankamOpis
- Handle customer calls about Five Star Call Centers clients’ products and services.
- Deliver helpful, professional customer service.
- Answer questions about debit card incentives, orders, and balances.
- Respond promptly to high volumes of inbound calls.
- Use communication scripts to address different topics.
- Clarify customer needs, research inquiries, and offer solutions or alternatives.
- Use company and client resources to handle calls accurately.
- Recommend additional products when appropriate.
- Switch between tasks efficiently while staying composed.
- Arrive punctually and attend all scheduled shifts.
- Keep customer interactions positive and professional.
- Cross-train when requested.
Zahteve
- Customer service or support experience of 3–6 months is preferred.
- Call center or office experience of 3–6 months is a plus.
- Basic computer skills.
- Ability to learn quickly and work independently.
- Strong phone and verbal communication skills, with active listening.
- Must be at least 18 years old.
- A background check will be required in accordance with state and federal laws.
- Must be able to use a personal device for work (BYOD).
- Must be available on the first and last business day of each month.
- Must be available Monday through Friday, 3 p.m.–7 p.m. CST, and every other weekend.
Ugodnosti
- Additional $1 per hour for night and weekend shifts.
- Paid training, typically lasting 2–5 days from 8 a.m. to 5 p.m. CST.