Five Star Solutions

1 001 – 5 000 Darbuotojai

„Five Star Solutions“ teikia užsakomojo klientų aptarnavimo ir kontaktų centro paslaugas organizacijoms, kurioms reikalingos lanksčiai plečiamos ir saugios pagalbos operacijos. Įmonės komandos derina patyrusius klientų aptarnavimo specialistus, klientų patirties technologijas ir išmanųjį automatizavimą, kad teiktų klientų aptarnavimo, techninės pagalbos, iškvietimų koordinavimo, duomenų suvedimo, veiklos tęstinumo ir dirbtiniu intelektu pagrįsto savitarnos sprendimo paslaugas. Įmonė aptarnauja sveikatos priežiūros, finansinių technologijų, mažmeninės prekybos, kelionių, viešojo sektoriaus ir draudimo sričių klientus, taikydama vietinio, artimojo regiono ir užsienio paslaugų teikimo modelius bei reguliuojamai aplinkai pritaikytus darbo procesus, įskaitant su SOC 2, PCI ir HIPAA suderintas operacijas.

Darbai įmonėje

Temporary Part-Time Evening Customer Service Representative

Provide remote customer support for Five Star Call Centers, responding to calls about debit card incentives, orders, and account balances. The part-time schedule includes weekday evenings and alternating weekends.

prieš 8 valandas

14 $ / valanda

Nuotolinis Ne visas etatas Vyresnysis specialistas Vadovas Privaloma Kalba: anglų Klientų aptarnavimas

Aprašymas

Handle customer calls about Five Star Call Centers clients’ products and services.
Deliver helpful, professional customer service.
Answer questions about debit card incentives, orders, and balances.
Respond promptly to high volumes of inbound calls.
Use communication scripts to address different topics.
Clarify customer needs, research inquiries, and offer solutions or alternatives.
Use company and client resources to handle calls accurately.
Recommend additional products when appropriate.
Switch between tasks efficiently while staying composed.
Arrive punctually and attend all scheduled shifts.
Keep customer interactions positive and professional.
Cross-train when requested.

Reikalavimai

Customer service or support experience of 3–6 months is preferred.
Call center or office experience of 3–6 months is a plus.
Basic computer skills.
Ability to learn quickly and work independently.
Strong phone and verbal communication skills, with active listening.
Must be at least 18 years old.
A background check will be required in accordance with state and federal laws.
Must be able to use a personal device for work (BYOD).
Must be available on the first and last business day of each month.
Must be available Monday through Friday, 3 p.m.–7 p.m. CST, and every other weekend.

Privalumai

Additional $1 per hour for night and weekend shifts.
Paid training, typically lasting 2–5 days from 8 a.m. to 5 p.m. CST.