Five Star Solutions

1001 – 5000 Darbinieki

Five Star Solutions nodrošina ārpakalpojuma klientu pieredzes un kontaktu centra pakalpojumus organizācijām, kurām nepieciešamas mērogojamas un drošas atbalsta operācijas. Uzņēmuma komandas apvieno pieredzējušus klientu apkalpošanas speciālistus, klientu pieredzes tehnoloģijas un viedo automatizāciju, lai nodrošinātu klientu apkalpošanu, tehnisko atbalstu, izsaukumu koordinēšanu, datu ievadi, uzņēmējdarbības nepārtrauktību un mākslīgā intelekta iespējotu pašapkalpošanos. Uzņēmums atbalsta klientus veselības aprūpes, finanšu tehnoloģiju, mazumtirdzniecības, ceļošanas, valsts pārvaldes un apdrošināšanas nozarē, izmantojot vietējās, tuvējo reģionu un ārvalstu pakalpojumu sniegšanas modeļus un regulētai videi izstrādātas darbplūsmas, tostarp ar SOC 2, PCI un HIPAA saskaņotas operācijas.

Vakances uzņēmumā

Temporary Part-Time Evening Customer Service Representative

Provide remote customer support for Five Star Call Centers, responding to calls about debit card incentives, orders, and account balances. The part-time schedule includes weekday evenings and alternating weekends.

pirms 11 stundām

Amerikas Savienotās Valstis

14 $ / stunda

Attālināti Nepilna slodze Vecākais speciālists Vadošais speciālists Nepieciešamā Valoda: angļu Klientu atbalsts

Apraksts

Handle customer calls about Five Star Call Centers clients’ products and services.
Deliver helpful, professional customer service.
Answer questions about debit card incentives, orders, and balances.
Respond promptly to high volumes of inbound calls.
Use communication scripts to address different topics.
Clarify customer needs, research inquiries, and offer solutions or alternatives.
Use company and client resources to handle calls accurately.
Recommend additional products when appropriate.
Switch between tasks efficiently while staying composed.
Arrive punctually and attend all scheduled shifts.
Keep customer interactions positive and professional.
Cross-train when requested.

Prasības

Customer service or support experience of 3–6 months is preferred.
Call center or office experience of 3–6 months is a plus.
Basic computer skills.
Ability to learn quickly and work independently.
Strong phone and verbal communication skills, with active listening.
Must be at least 18 years old.
A background check will be required in accordance with state and federal laws.
Must be able to use a personal device for work (BYOD).
Must be available on the first and last business day of each month.
Must be available Monday through Friday, 3 p.m.–7 p.m. CST, and every other weekend.

Priekšrocības

Additional $1 per hour for night and weekend shifts.
Paid training, typically lasting 2–5 days from 8 a.m. to 5 p.m. CST.