Five Star Solutions kengaytiriladigan va xavfsiz qo‘llab-quvvatlash operatsiyalariga muhtoj tashkilotlarga autsorsing asosidagi mijozlar tajribasi hamda aloqa markazi xizmatlarini taqdim etadi. Uning jamoalari tajribali mijozlarga xizmat ko‘rsatish agentlarini mijozlar tajribasi texnologiyalari va aqlli avtomatlashtirish bilan birlashtirib, mijozlarga xizmat ko‘rsatish, texnik yordam, dispetcherlik, ma’lumotlarni kiritish, biznes uzluksizligi va sun’iy intellektga asoslangan o‘z-o‘ziga xizmat ko‘rsatish imkoniyatlarini taqdim etadi. Kompaniya sog‘liqni saqlash, fintech, chakana savdo, sayohat, davlat boshqaruvi va sug‘urta sohalaridagi mijozlarni qo‘llab-quvvatlaydi. Xizmat ko‘rsatish modellari tartibga solinadigan muhitlar uchun ishlab chiqilgan ish jarayonlarini, jumladan SOC 2, PCI va HIPAA talablariga moslashtirilgan operatsiyalarni, mamlakat ichidagi, yaqin mintaqadagi va xorijdagi yetkazib berish imkoniyatlari bilan qamrab oladi.
Temporary Part-Time Evening Customer Service Representative
Provide remote customer support for Five Star Call Centers, responding to calls about debit card incentives, orders, and account balances. The part-time schedule includes weekday evenings and alternating weekends.
Amerika Qo‘shma Shtatlari
Alabama
Aydaho
Ayova
Kanzas
Luiziana
Michigan
Missisipi
Missuri
Nebraska
Nevada
Shimoliy Karolina
Shimoliy Dakota
Ogayo
Oklaxoma
Pensilvaniya
Janubiy Karolina
Janubiy Dakota
Tennessi
Texas
Yuta
Virjiniya
G‘arbiy Virjiniya
Viskonsin
Vayoming14 $ / soat
MasofaviyYarim stavkaSeniorYetakchiTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlashTavsif
- Handle customer calls about Five Star Call Centers clients’ products and services.
- Deliver helpful, professional customer service.
- Answer questions about debit card incentives, orders, and balances.
- Respond promptly to high volumes of inbound calls.
- Use communication scripts to address different topics.
- Clarify customer needs, research inquiries, and offer solutions or alternatives.
- Use company and client resources to handle calls accurately.
- Recommend additional products when appropriate.
- Switch between tasks efficiently while staying composed.
- Arrive punctually and attend all scheduled shifts.
- Keep customer interactions positive and professional.
- Cross-train when requested.
Talablar
- Customer service or support experience of 3–6 months is preferred.
- Call center or office experience of 3–6 months is a plus.
- Basic computer skills.
- Ability to learn quickly and work independently.
- Strong phone and verbal communication skills, with active listening.
- Must be at least 18 years old.
- A background check will be required in accordance with state and federal laws.
- Must be able to use a personal device for work (BYOD).
- Must be available on the first and last business day of each month.
- Must be available Monday through Friday, 3 p.m.–7 p.m. CST, and every other weekend.
Imtiyozlar
- Additional $1 per hour for night and weekend shifts.
- Paid training, typically lasting 2–5 days from 8 a.m. to 5 p.m. CST.