Five Star Solutions

1.001 – 5.000 Angajați

Five Star Solutions oferă servicii externalizate de experiență a clienților și servicii de contact center pentru organizațiile care au nevoie de operațiuni de asistență scalabile și sigure. Echipele sale combină agenți de servicii pentru clienți cu experiență cu tehnologie CX și automatizare inteligentă pentru a furniza servicii pentru clienți, asistență tehnică, dispecerizare, introducere de date, continuitatea activității și autoservire bazată pe inteligență artificială. Compania sprijină clienți din domeniul sănătății, fintech, comerțului cu amănuntul, turismului, administrației publice și asigurărilor, prin modele de furnizare onshore, nearshore și offshore și fluxuri de lucru concepute pentru medii reglementate, inclusiv operațiuni aliniate la SOC 2, PCI și HIPAA.

Locurile de muncă ale companiei

Temporary Part-Time Evening Customer Service Representative

Provide remote customer support for Five Star Call Centers, responding to calls about debit card incentives, orders, and account balances. The part-time schedule includes weekday evenings and alternating weekends.

acum 7 ore

Statele Unite ale Americii

14 $ / oră

Remote Normă parțială Senior Lider Limbă Obligatorie: engleză Asistență clienți

Descriere

Handle customer calls about Five Star Call Centers clients’ products and services.
Deliver helpful, professional customer service.
Answer questions about debit card incentives, orders, and balances.
Respond promptly to high volumes of inbound calls.
Use communication scripts to address different topics.
Clarify customer needs, research inquiries, and offer solutions or alternatives.
Use company and client resources to handle calls accurately.
Recommend additional products when appropriate.
Switch between tasks efficiently while staying composed.
Arrive punctually and attend all scheduled shifts.
Keep customer interactions positive and professional.
Cross-train when requested.

Cerințe

Customer service or support experience of 3–6 months is preferred.
Call center or office experience of 3–6 months is a plus.
Basic computer skills.
Ability to learn quickly and work independently.
Strong phone and verbal communication skills, with active listening.
Must be at least 18 years old.
A background check will be required in accordance with state and federal laws.
Must be able to use a personal device for work (BYOD).
Must be available on the first and last business day of each month.
Must be available Monday through Friday, 3 p.m.–7 p.m. CST, and every other weekend.

Beneficii

Additional $1 per hour for night and weekend shifts.
Paid training, typically lasting 2–5 days from 8 a.m. to 5 p.m. CST.