Five Star Solutions
Five Star Solutions
1 001 – 5 000 Қызметкерлер
Денсаулық сақтауСақтандыруСаяхат
Five Star Solutions ауқымды әрі қауіпсіз қолдау операцияларына мұқтаж ұйымдарға аутсорсингтік клиенттік тәжірибе және байланыс орталығы қызметтерін ұсынады. Компанияның командалары тәжірибелі клиенттерге қызмет көрсету агенттерін клиенттік тәжірибе технологияларымен және интеллектуалды автоматтандырумен біріктіріп, клиенттерге қызмет көрсету, техникалық қолдау, диспетчерлеу, деректерді енгізу, бизнестің үздіксіздігі және жасанды интеллект негізіндегі өзін-өзі қызмет көрсету шешімдерін ұсынады. Компания денсаулық сақтау, финтех, бөлшек сауда, саяхат, мемлекеттік басқару және сақтандыру салаларындағы клиенттерге қызмет көрсетеді. Оның қызмет көрсету үлгілеріне реттелетін орталарға арналған, соның ішінде SOC 2, PCI және HIPAA талаптарына сәйкестендірілген операциялары бар ел ішіндегі, жақын маңдағы және шетелдегі модельдер кіреді.

Temporary Part-Time Evening Customer Service Representative

Provide remote customer support for Five Star Call Centers, responding to calls about debit card incentives, orders, and account balances. The part-time schedule includes weekday evenings and alternating weekends.

Сипаттама

  • Handle customer calls about Five Star Call Centers clients’ products and services.
  • Deliver helpful, professional customer service.
  • Answer questions about debit card incentives, orders, and balances.
  • Respond promptly to high volumes of inbound calls.
  • Use communication scripts to address different topics.
  • Clarify customer needs, research inquiries, and offer solutions or alternatives.
  • Use company and client resources to handle calls accurately.
  • Recommend additional products when appropriate.
  • Switch between tasks efficiently while staying composed.
  • Arrive punctually and attend all scheduled shifts.
  • Keep customer interactions positive and professional.
  • Cross-train when requested.

Талаптар

  • Customer service or support experience of 3–6 months is preferred.
  • Call center or office experience of 3–6 months is a plus.
  • Basic computer skills.
  • Ability to learn quickly and work independently.
  • Strong phone and verbal communication skills, with active listening.
  • Must be at least 18 years old.
  • A background check will be required in accordance with state and federal laws.
  • Must be able to use a personal device for work (BYOD).
  • Must be available on the first and last business day of each month.
  • Must be available Monday through Friday, 3 p.m.–7 p.m. CST, and every other weekend.

Артықшылықтар

  • Additional $1 per hour for night and weekend shifts.
  • Paid training, typically lasting 2–5 days from 8 a.m. to 5 p.m. CST.

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