FICO je analitično in programsko podjetje, znano po oceni FICO®, ki jo posojilodajalci uporabljajo za ocenjevanje kreditnega tveganja. Njegova širša tehnološka platforma združuje podatke, umetno inteligenco in strojno učenje za podporo odločanju in vključevanju strank. FICO razvija rešitve za področja, kot so odkrivanje prevar, kreditno točkovanje in upravljanje življenjskega cikla strank, ter oskrbuje organizacije v sektorjih, kot so finance, telekomunikacije, svetovanje, zavarovalništvo in zdravstvo. Njegovi izdelki podjetjem pomagajo analizirati razmere v realnem času, prilagajati procese odločanja in upravljati zapletene scenarije.
Senior Manager, Consumer Lending Client Success at FICO (Remote, US)
Leads post-sale relationships for FICO credit analytics and scoring software. Drives adoption, renewals, compliant usage, and account growth among North American lenders.
Opis
- Manage post-sale relationships with assigned clients and partners.
- Act as the main contact for ongoing client and partner engagement.
- Promote adoption, proper use, and operational stability of FICO Score solutions to retain current revenue.
- Spot renewal, usage, and client experience risks, then coordinate mitigation plans.
- Review application and transaction activity for significant revenue changes and report findings to Revenue Accounting.
- Apply and reinforce commercial agreements, licensing models, contract terms, and compliant usage.
- Identify growth opportunities and partner with Scores Sales Executives on solution design, pricing, and commercial alignment.
- Provide usage analysis, client insights, and operational preparation for expansion and upsell efforts.
- Share new product features and enhancements with clients and partners.
- Help plan change management for product or operational changes.
- Review client invoices and resolve billing or usage discrepancies with internal teams.
- Gather client feedback and requests and relay them to the product roadmap.
Zahteve
- Bachelor’s degree; an advanced degree is an advantage.
- At least three years managing post-sale client relationships in B2B software, analytics, or data licensing.
- Strong knowledge of commercial agreements, licensing models, and revenue drivers.
- Able to analyze usage, transaction, and revenue data to identify risks and opportunities.
- Excellent communication and stakeholder management, including with executives.
- Demonstrated ability to work across Sales, Finance, Support, and Product in a matrixed organization.
- Strong organization, prioritization, and follow-through with a customer-first approach.
- Able to travel approximately 25%.
Ugodnosti
- An inclusive culture grounded in core values.
- Professional development and meaningful learning opportunities.
- Competitive compensation, benefits, and rewards programs.
- Support for work-life balance.
- Employee resource groups.
- Social events.
- Opportunities to build skills and advance your career.